Delegate Guarantee
Global Knowledge prides itself in providing high quality
training solutions for all our customers and is keen to ensure that
customer satisfaction is maintained whilst using its professional
education services.
We aim to ensure that when you attend a Global Knowledge course
you are satisfied:
- With the quality of the learning
experience
- That the event meets the advertised learning objectives
- That you can apply the newly gained knowledge
in the workplace environment
In meeting these aims Global Knowledge
will:
- Provide high quality
training facilities and training equipment
- Ensure that all out trainers are audited for
their technical and educational
expertise on a regular basis
- Offer 12 months of post-course advise
on any material covered on the course
If you believe that the course
objectives are not being met, or that you are finding it difficult
to keep up with the pace of the course, we ask that
you:
- Bring the issue to the attention of the
trainer within the same day
- Agree a remediation plan with the
trainer that will address the issue whilst continuing with the
course attendance.
If you believe you are attending the
wrong course, or do not meet the pre-requisites we ask
that you:
- Notify the trainer immediately so that
remedial actions can be discussed within the scope of the
course
In the event that you are still not satisfied
with the course, and that Global Knowledge is shown to have failed
to deliver the stated course objectives, we will discuss options to
redress the issue including either:
- A free re-sit of the course
- 1 to 1 tuition in the workplace or at
the nearest Global Knowledge training centre
Such issues must be submitted in writing to
your Account Manager within 10 working days of the course
completion.
If you fail the associated exam within
12 weeks of attending a Global Knowledge UK course and
after preparing for the exam by completing a 14 day
post-course self-study period:
- Global Knowledge will provide a re-sit
voucher at its expense, for use in any of our UK centres. (Claims
for re-sit vouchers must be received within 3 months of the
course).
- The free re-sit policy is only
applicable if all of the courses relevant to the exam have been
completed with Global Knowledge UK and the exam voucher purchased
with Global Knowledge.
- This offer only applies to computer
based testing and excludes: ITIL, PRINCE2,
Business Skills courses and or any course not purchased at full
list price.***
If Global Knowledge chooses to cancel a
course** within 5 working days of the start date, Global Knowledge
will compensate you with vouchers to the equivalent value of the
course purchased and transfer you to an alternative date at no
additional cost.
The investment you make in developing the
skills of your team should be returned through the time in which an
individual uses the capabilities they learn in their job role.
Global Knowledge recognises this return on investment by
providing a customer promise, should a member of staff
Global Knowledge has trained for a specific job function
leave your company within 6 months of the training event
then their replacement can retake the same course for 50% of the
current list price. *
Global Knowledge welcomes any comments you
have regarding any Global Knowledge training event. Your feedback
should be given direct to your Account Manager who will ensure it
is passed to the Global Knowledge Quality Manager to be used in the
continual assessment of our quality of service.
For further information please contact Global
Knowledge. Mulberry Business Park, Fishponds Rd, Wokingham,
Berkshire. RG41 2GY. This document is for guidance only and
does not form part of any contract. It is subject to change without
notice.
*Documented proof must be provide to
substantiate the claim
**Except for incidents outside Global
Knowledge’s control such as: Trainer sickness, power outages ,
civil uprising etc.
***Global Knowledge reserve the right to amend
the condition to suit business opportunities and relationships.
P6 issue 13 - Effective from
12-12-2008