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ITIL® Certifications

The ITIL® certification structure now comprises foundation, intermediate and complementary courses leading to the award of ITIL® Expert. The ITIL® Expert certification is achieved by gaining enough (22) credits from passing foundation and intermediate level ITIL examinations. Beyond this the ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners. The ITIL® certification paths are below:


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ITIL® Service Lifecycle: Continual Service Improvement (LCSI) 

ITIL® Service Lifecycle: Service Design (LSD) 

ITIL® Service Lifecycle: Service Operation (LSO) 

ITIL® Service Lifecycle: Service Strategy (LSS) 

ITIL® Service Lifecycle: Service Transition (LST) 


The Lifecycle certificates are each worth 3 credits towards achieving the ITIL® Expert.
Each of the 4 capability stream courses covers a set of processes and provides a more granular, mechanical view of how the processes and functions mesh together. They comprise:

 

ITIL® Service Capability: Operational Support & Analysis (IOSA)

ITIL® Service Capability: Planning, Protection & Optimisation (PPO)

ITIL® Service Capability: Release, Control & Validation (RCV) 

ITIL® Service Capability: Service Offerings & Agreements (SOA)

 

The Capability certificates are each worth 4 credits towards achieving the ITIL® Expert.
The Managing Across The Lifecycle course (worth 5 credits) consolidates knowledge of the Service Lifecycle and is taken once you have achieved 17 points. Gaining 22 credits through Foundation, Intermediate (Capability and/or Lifecycle) enables one to achieve the ITIL® Expert (without further examinations).

Service Management Complementary Training

The ITIL® qualifications scheme recognises certifications which link and "add value" to ITIL® V3 Best Practices and the current certification portfolio. These certifications are recognised under the ITIL® Complementary Qualifications Scheme.
Those qualifications which are endorsed will be awarded a credit value, which recognises the alignment to V3.

ITIL® Master

ITIL® Master qualification meets growing needs by focusing on experience, testing the capabilities of senior IT service managers, executives and practitioners.

Looking for the ITIL Practitioner certification? Click here

For more information on ITIL online training contact your account manager or call our sales hotline on 0118 912 1929.