The Foundation level focuses on the service lifecycle phases and where the processes and functions fit within these.
The basics and language of Service Management are its main focus. The foundation certificate is a pre-requisite to the next level of courses. Also, the foundation certificate is worth 2 credits towards achieving the ITIL® Expert. This entry level course is available in traditional classroom, virtual, e-learning and blended learning formats.
IT managers, practitioners, support staff and staff interfacing with the information systems function are the target audience of this certification. It equips them with a practical understanding of the key concepts, principles, processes and functions that enables successful IT service management provision.
ITIL® Foundation Course (ILFN)
Follow on Courses
Following the ITIL Foundation you can take two routes you can take the ITIL Practitioner or jump straight to the ITIL Intermediate