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ITIL Practitioner Certification

This highly practical course is designed to show students “how” to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’.

It has an holistic syllabus covering 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management. The ITIL® practitioner course is available in traditional classroom and virtual learning formats. The ITIL® practitioner course is worth 3 credits on the route to ITIL® expert.

The ITIL® practitioner course is available in traditional classroom and virtual learning formats.  The ITIL® practitioner course is worth 3 credits on the route to ITIL® expert.

View ITIL Practitioner Course (ILPR)

Follow on Courses

After you have completed the ITIL Practitioner the next step is the ITIL Intermediate which is split into two streams a lifecycle stream and a capability streams.