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Avaya and Heritage Nortel Training Courses


Avaya Training Course Portfolio

Become an expert on Avaya Data Networking, Communications Systems, Applications, and Services with our high quality hands-on training solutions.

With the acquisition of Nortel Enterprise Services (NES), Avaya has enhanced its strategic position in providing business communication solutions and services for enterprise customers. The integration of the former NES product portfolio has further defined Avaya's vision of communications systems powering enhanced business effectiveness.

Avaya Remote Labs

Global Knowledge has a number of equipment labs that can be used to support the delivery of Avaya Courses. The labs are maintained on the latest Avaya software versions but earlier versions can be installed on request.

Completing the many lab exercises on the Global Knowledge labs will improve your knowledge and skills for your day-to-day activities and they are also perfect preparation for the exams that lead to the various Avaya ACIS & ACSS credentials.

All the Avaya labs are built using real Avaya equipment and the students will have full access to configure the devices using Console or GUI access. The Voice labs are specially designed so that delegates can experience real calls with other delegates. PC’s and IP phones will be required for some courses at the classroom location.

Introducing the latest Avaya courses

Communication (Unified & Voice)

Course TitleCodeDays
CallPilot Overview0007W1
Ethernet Fundamentals0077W1
Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 10000224C5
Avaya® IP Fundamentals0229W1
Database Configuration and Management for Meridian Systems0302W2
Avaya® Communication Server 1000 BARS/NARS0956C5
Internetworking Fundamentals1114W1
CS 1000 6.0 Architecture and Upgrades Bootcamp3432A5
Avaya Aura® Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation3607C3
Avaya Aura® Contact Center - Installation and Configuration3608C5
Avaya Aura® Contact Center Administration3609C5
Avaya Aura® Contact Center - Service Creation Environment3610C5
Avaya Aura® Contact Center Networking3611C3
Avaya Aura® Contact Center Engineering3612C3
Avaya Aura® Contact Center Reports3613W1
What's New with Avaya Aura® Contact Center for Sales Engineers3617F1
What's New with Avaya Aura® Contact Center - Installation and Configuration3618C1
What's New with Avaya Aura® Contact Center - Administration and SCE Scripting3619F1
What's New with Avaya Aura® Contact Center - Multimedia3620F1
Avaya Aura® Contact Center Fast Track - Installation, Administration, and Scripting3621C10
Avaya Aura® Contact Center - Maintenance5C00010I4
Avaya Aura® Contact Center - Troubleshooting5C00011I4
Avaya Aura® Communication Manager Maintenance and Troubleshooting5U00040I5
BCM50 and BCM450 Installation, Initial Configuration, and Messaging6045C5
BCM50 and BCM450 System Configuration and Maintenance6046C3
Avaya® Communication Server (CS) 1000 7.5 System Administration and Management6351C3
Avaya® Communication Server 1000 7.0 Engineering and Network Design6352C5
Avaya® Communication Server 1000 7.0 Upgrades for Design and Pre-Sales Engineers6353C5
Avaya® Communication Server 1000E Release 7.0 Implementation and Upgrade6376C5
What's New with Avaya® Communication Server 1000 Release 7.06378F2
What's New with Avaya® Communication Server 1000 Release 7.56380F1
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp9U00166I5
Avaya® IP Office R6.0 Implementation WorkshopATA01225I5
Planning the Deployment of Contact CenterATC01116V1
Contact Center for Communication ManagerATC01121I3
IP Office Advanced Applications and Troubleshooting WorkshopATI00484I5
Avaya Aura® Communication Manager FundamentalsATI01672V3
Avaya Aura® Communication Manager ImplementationATI02348I5
Troubleshoot and Maintain IP Telephony WorkshopAVA00643H5
Avaya Aura® Communication Manager Basic AdministrationAVA00836H5
Avaya® Media Servers and Media Gateways Implementation WorkshopAVA00838H5
IP Telephony Advanced Implementation WorkshopAVA00867H5
Nortel Contact Center rls 6 Support Specialist Boot CampCCSSBC5
Nortel CS1K Rls 7.5 Design Specialist Boot CampCS1KDSBC755
CS1K Rls 6 - Support Specialist BootcampCS1KSSBC610
CS1K Rls 7.5 - Support Specialist BootcampCS1KSSBC7510
Nortel Voice TechnologiesNVT3

Network & Operation Management

Course TitleCodeDays
E-learning: VoIP Technologies (CD)0365T1
E-learning: VoIP Technologies (Online)0365W1

Network Routing & Switching

Course TitleCodeDays
Ethernet Switching and Resiliency6701W1
NORTEL CONVERGED CAMPUS: ERS SOLUTION INSTALLATION AND CONFIGURATION6721C5
Nortel ERS Support Specialist Boot CampERSSSBC5

Nortel Call Pilot

Course TitleCodeDays
Call Pilot Rls. 5.0 Administration and Applications0327C5
Nortel Call Pilot Rls 5.5 Support Specialist Boot CampCPSSBC5

Nortel Communication Servers

Course TitleCodeDays
Nortel Communication Server 1000 6.0 System Administration and Management0777X5
Communication Server 1000E Installation and Commissioning0946C5
Nortel CS1K Rls 5.5 Support Expert Boot CampCS1KSEBC5

Nortel Meridian

Course TitleCodeDays
Meridian 1 and Communication Server 1000 Familiarisation0200C2
E-learning: Meridian 1 and Communication Server 1000 Familiarisation - CS1000 Rls 4.5 (CD)0200T1
E-learning: Meridian 1 and Communication Server 1000 Familiarisation - CS1000 Rls 4.5 (Online)0200W1
VOIP Technologies0365C3
Nortel Meridian 1 FoundationEM10405

Telephony

Course TitleCodeDays
NKS-CCMA Administration & Management Rls 63009C5

Heritage Nortel Training Course Portfolio

Under Avaya’s leadership, an integrated roadmap has emerged that couples many key elements of Nortel’s portfolio with Avaya’s to offer a compelling path forward for Nortel customers. The recommendation from Avaya to both heritage Nortel and Avaya users is to upgrade to the latest releases of your respective platforms. Whilst some releases are in the planning phase, we are still able to offer you the following Heritage Nortel Portfolio.

Click here to access all our Heritage Nortel courses or for further information please call us now on 0118 9 123 456.

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