Steve Pratt - ITIL Instructor
I'm the Lead Lecturer and Consultant for
Service Management within Global Knowledge UK and am responsible
for the delivery of various aspects of Managed Training Services to
major clients. My specific role is to apply my
significant knowledge and service management experience to ensure
that the highest levels of quality are maintained both in training
delivery and consultancy assignments provided.
I have been involved within the Service
Management arena for a number of years and have specialised as a
Service Management Consultant responsible for the provision of ITIL
accredited training at Foundation, Practitioner and Managers
Level. I am also an itSMF accredited ISO 20000
Auditor & Consultant Course lecturer.
I was appointed by the APM Group as an
examiner for Service Management exams relating to the new ITIL V3
qualifications and I also sit on the itSMF Qualifications and
Examinations Committee.
- ISEB ITIL Foundation (Version 2)
- ISEB ITIL Foundation (Version 3)
- ISEB ITIL Service Managers Course
- Service Support (Version 2)
- ISEB ITIL Service Managers Course
- Service Delivery (Version 2)
- ISEB ITIL Service Managers Certificate
(Version 2)
- ISEB ITIL Managing Across the Lifecycle
(Version 3) with Distinction ISEB ITIL Service Managers Certificate
Bridging Course (Version 3)
- ISEB ITIL Expert in Service Management
(Version 3)
- IESB/EXIN ITIL Lifecycle Stream Modules
(all) (Version3)
- ISEB/EXIN ITIL Capability Stream Modules
(all) (Version 3)
- ISEB ICT Infrastructure Management itSMF
BS 15000
- Auditors Certificate itSMF ISO 20000
- Auditors Certificate itSMF ISO 20000
Consultants Certificate
- Examination Board Accredited
Lecturer/Instructor in ITIL Examination Board
- Accredited Lecturer/Instructor in ISO/IEC
20000
- Member of the Examination and
Qualifications Sub Committee
- Member of the Examination Panel for ITIL 3
Examinations