Service Management Education
Education is so much more than the afterthought of any service
improvement initiative. Education is undoubtedly the
deliverable that more than any other changes attitudes, behaviours
and ultimately the culture of our organization. Global
Knowledge believe in creating an education experience for your
service management initiative based on best practice. That’s
why when you tell us you want to buy a training course our first
question is “Why?” Blending cutting edge technology,
passionate delivery and innovation we believe education the
“Global” way sets the benchmark for the industry.
“Tell me and I'll forget; show me and I may remember;
involve me and I'll understand.”
Chinese Proverb
**ITIL 2011 - Dedicated followers
of fashion**
Barry Corless has summarised the changes in the world of Service
Desk over the past 12 months. To learn what has changed and what
trends have emerged, read the article or
visit
our blog, for this and other ITIL articles.
To learn about the changes to ITIL in 2011 and how these changes
impact course content and exam preparation; watch this video
that Barry Corless has recorded.
Our IT Best Practice Training & Services
Portfolio
ITIL® has become the de facto standard for the delivery
of IT services in organisations around the globe. ITIL® adoption
reduces costs and improves IT performance and quality. A
significant survey of companies of all sizes seeking an ROI through
ITIL® reported that 88% of ITIL® adopters made cost savings in line
with their expectations.
The SDI certification provides the only
industry, standards based, accreditation programme specifically
designed to certify service desk quality. The SDI Service Desk
Certification Standards, based on the EFQM model, provide a clear
and measurable set of benchmarks for your Service Desk
operation.
COBIT is an IT governance framework and
supporting toolset that allows managers to bridge the gap between
control requirements, technical issues and business risks. COBIT
enables clear policy development and good practice for IT control
throughout organisations. COBIT emphasises regulatory compliance,
helps organisations to increase the value attained from IT, enables
alignment and simplifies implementation of the COBIT framework.
ISO/IEC 20000 is an IT standard that allows
companies to demonstrate excellence and prove best practice in IT
management. The standard ensures companies can achieve
evidence-based benchmarks to continuously improve their delivery of
IT services. ISO/IEC 20000 was released in 2005 based on the IT
infrastructure library (ITIL®) best practice framework. The
adoption of ISO 20000 has grown rapidly in the international arena
of IT service providers and it has become a competitive
differentiator for delivery of IT services.
Full ITIL & Service Management Course
List:
For full details of all our
courses, bookings call us on 01189 123456 or email
enquiries@globalknowledge.co.uk