Course Overview

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Avaya Aura® Contact Center Fast Track - Installation, Administration, and Scripting

Course Code: 3621C
Day(s): 10
Price: £3,745.00 (ex. VAT)

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Overview

This fast-track course combines 15 days of training from three separate courses into 10 days and covers the essentials of Avaya Aura Contact Center installation, administration, and scripting.

You will learn to install the License Manager, Server Utility, Service Creation Environment, Agent Desktop Displays, and user client software. You will learn how to access Contact Center Manager Administration and how to configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You also will learn to configure Administrators through the multiple components of Access and Partition Management.

You will cover methods of system management, including viewing, creating, and modifying tabular and graphical real-time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports. Finally, you will learn to plan and create applications (scripts and flows) using the basic script commands and elements in the Service Creation Environment tool, available with Avaya Aura Contact Center Manager.

This course is essential for anyone who will support the Avaya Aura Contact Center platform

Pre-Requisites

Attendees should meet the following prerequisites:

Attendance at the following courses:
Meridian 1 and Communication Server 1000 6.0 Familiarization (0200)
Communication Server 1000 6.0 System Administration and Management (0777)
Nortel Communication Server 1000E Installation and Commissioning (0946)

Next Course Dates

October
	15 Oct - 19 Oct, 2012	Wokingham	Add to Basket
	22 Oct - 26 Oct, 2012

More dates in other countries...

October
	22 Oct - 31 Oct, 2012	Oslo, Global Knowledge (Norway)	Request Space
	22 Oct - 31 Oct, 2012	Norden (Sweden)	Request Space

More Information

Target Audience

Experienced technicians and other personnel who are familiar with Contact Center products and want to learn the essentials of Avaya Aura Contact Center

Objectives

After you complete this course you will be able to:
Install and configure Contact Center Manager Server
Basics of SIP
Back Up and Restore Data
Add and Configure Contact Center Manager Administration
Install and Configure Client Software
Administer Resources
Contact Center Manager elements
Access Contact Center Manager Administration
Configure Threshold Classes
Configure Call Presentation Classes and Multiplicity Presentation Classes
Configure Skillsets
Cnfigure Contact Center Management
Configure Access and Partition Management
Configure Real-Time Statistics and Formulas
Real-Time Reporting
Configure Historical Statistics
Interpret Historical Reports
Schedule and Print Historical Reports
Write, Validate, and Edit Basic Applications Using the Flow and Script Editors
Perform Basic Application Administration Tasks within the Service Creation Environment Tool
Intrinsics and Their Use within Applications
Global vs. Call Variables
Create, Edit, and Delete Variablesnand