Course Overview

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Avaya Aura® Communication Manager Maintenance and Troubleshooting

Course Code: 5U00040I
Day(s): 5
Price: £2,740.00 (ex. VAT)

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Overview

Manage, monitor, and diagnose common faults with Communication Manager Release 6.0 and peripheral applications.

Learn about troubleshooting and maintenance for Avaya Aura® Communication Manager in this course. You will focus on Communication Manager Release 6.0 and the complementary Avaya Aura® products: Communication Manager Messaging, Branch Session Manager, Utility Server, and System Platform.

Pre-Requisites

Attendees should meet the following prerequisites:

Avaya Aura® Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting (5M00050)
Avaya Aura® Communication Manager Basic Administration (AVA00836H00)
Avaya Aura® Communication Manager Implementation (ATI02348IEN)
Avaya Aura® Communication Manager Messaging: Implementation (ATI01731VEN)

Next Course Dates

July
	30 Jul - 03 Aug, 2012	Reading	Add to Basket
October
	22 Oct - 26 Oct, 2012	Reading	Add to Basket

More Information

Target Audience

Avaya employees and business partners with installation and implementation responsibilities

Objectives

After completing this course you will be able to:
Collect, manage, and analyze fault data
Generate and interpret reports and log files
Monitor and interpret status and fault indicators
Isolate, troubleshoot, and clear faults/alarms
Test and monitor hardware and software connections using application-specific and command line diagnostic tools
Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed backups/restores
Download and install firmware/software images, service packs, and data
Resolve issues with peripheral applications/servers covered in this course

Content

Topics you will cover include:

Maintaining Communication Manager firmware, software, and service packs
Managing the backup and restore function
Diagnosing and troubleshooting hardware faults, software alarms, and events

Lab exercises simulate common hardware and software fault conditions providing you an opportunity to troubleshoot those faults as well as common administration problems. Related courseware references and embedded documentation supplement your training.

Certification

This course is recommended training for the folliwng certification:

Avaya Certified Support Specialist (ACSS) - Avaya Aura® Communication Manager and CM Messaging - Embedded