The Target audience for this session are technicians who will be installing and maintaining Contact Centre solutions.This course replaces the need to attend the following Nortel courses: 3008c

By the end of the training you will be able to :

Configure the Server software

Describe the Contact Centre operation

Configure Clients

Enable the Host Switch for CC6 operation

Perform Maintenance tasks

System Overview Architecture ; operation

Configure the Licence Manager

Configure Agent Desktop Displays

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Switch Preparation Configure the Host switch for CC6 interworking

Configure Replication ; Standby server

Call Pilot Implement Call Pilot Support

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lClients Configure Contact Centre Manager Client

Server Installation Install Contact Centre Server Manager line line

lMaintenance Backup ; restore, basic troubleshootinge

System Overview Architecture ; operation Configure the Licence Manager Configure Agent Desktop Displays

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Switch Preparation Configure the Host switch Configure Replication ; Standby server Call Pilot Implement Call Pilot Support

for CC6 interworking line line

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Clients Configure Contact Centre Manager Maintenance Backup ; restore, basic

Server Installation Install Contact Centre Server Client troubleshooting

Manager line line

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Currently there are no follow on courses for this module.