Overview This hands-on course will guide you through supervisor, administration and management tasks using Nortel Contact Center Manager with easy to understand descriptions and helpful tips. Information for contact center personnel responsible for managing system reports and displays is included.
Pre-Requisites
Next Course Dates
Dates available on request. Please contact us
More Information
This course is designed for administrator and supervisor personnel who are responsible for the database installation and daily administration of Nortel Contact Center Manager.
- Create, modify and delete any Nortel Contact Center Manager configuration components using the Contact Center Manager windows
- Configure Contact Center Manager users, partitions, access privileges and assignments using the three major administrative components
- Use the Configuration, Contact Center Management and Access and Partition Management to complete administrative tasks
- Locate, view and create public nodal and network consolidated real-time displays
- Schedule, run and interpret historical reports
- CCM configuration components
- Users, partitions, access privileges and assignments
- Real-time displays
- Historical Reports