Overview
This course focuses on Planning the Deployment. In this course, students will use the outputs from the Advanced Design course, to identify deployment requirements and develop documentation that can be used to deploy the implementation plan
Pre-Requisites
Attendees should meet the following prerequisites:
- Attendance at the following course:
- Technology Fundamentals for Contact Center Advanced Design
Content
We discuss the following topics:
- Reviewing customer’s business objectives
- Evaluating the customer’s contact center needs
- Constructing the call flow (work flow)
- Specifying the design parameters for the contact center implementation
- Identifying the key deployment plan requirement
Objectives
- After you complete this course you will be able to:
- Review customer’s business objectives
- Evaluate the customer’s contact center needs
- Construct the call flow (work flow)
- Specify the design parameters for the contact center implementation
- Identify the key deployment plan requirement
Target Audience
Designers, Deployment team members, Avaya Associates, Channel Partners, Installers, and Business Partners with Installation and Implementation responsibilities
Certification
Recommended preparation for exam(s):
- None recommended at this time
Follow on Courses
The following courses are recommended for further study:
- There are no follow-ons for this course
Further Information
No further information available
