Through our extensive experience of working with channel partners and wider clients, Global Knowledge has developed a range of targeted and practical courses
From introductory courses on basic selling processes and techniques, to a tailored service designed to create organisational context and address specific change activities within business commerce.
Level 1: Fundamentals
- Sales EDGE – essential selling skills incorporating sales methodology and a repeatable framework geared to streamlining the sales process, building qualified pipeline opportunities and closing business more efficiently
- Building Strategic Partnerships – provides the advanced concepts, tools and skills to move sales professionals from product vendors to service providers and strategic partners
- Service EDGE – is a programme aimed at equipping customer service professionals with models, concepts, tools and skills to enhance the success of internal and external customer interactions to achieve higher levels of customer service, satisfaction and loyalty
- Innovation Workshop – a one day fully interactive workshop that teaches participants to view customer approach and opportunities outside of the normal methods, forcing sales people to challenge how we engage with customers
Level 2: Successful Selling
This consists of one and two day practical workshops targeted at Account Managers. Each workshop is designed to equip Account Managers with the knowledge and tools they need to identify, position and close opportunities for the specific solution.
Business Acceleration
This full service offers a range of business change and training activities. It is underpinned by business consultancy to establish an understanding of the customer’s existing and potential challenges as well as the desired outcomes of the activity.
Introducing new 'real world selling' courses in product-related areas such as unified communications.
For more information call us on 0118 912 3456 or email info@globalknowledge.co.uk
