Overview This Workshop focuses on configuration, administration and basic troubleshooting of Cisco Unity Connection and Cisco Unified Communication Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unity Connection integration with Cisco Unified Communication Manager and explore integrated messaging, voicemail, voice recognition, and call transfer rules. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.
Pre-Requisites
A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unity Connection or Cisco Unified Communication Manager.
Next Course Dates
Dates available on request. Please contact us
More Information
Administrators, support personnel or anyone who or needs an understanding of the Cisco Unity Connection/Cisco Unified Communication Manager implementation e.g. Channel Partner / Reseller, Customer, Employee.
The Workshop will provide the skills and knowledge necessary for initial Cisco Unity Connection and Cisco Unified Communication Manager configuration as well as day-to-day administration, troubleshooting and management tasks.
- IP Telephony and voicemail integration overview.
- Cisco Unity Connection integrated messaging architecture.
- IP Telephony and voicemail call flows.
- Design considerations.
- Voicemail clients and user interfaces.
- Administrative tools and interfaces.
- Cisco Unity Connection features.
- Cisco Unified CallManager features.
- Basic IP phone configuration on Cisco Unified CallManager.
- Configuring Cisco Unified Communication Manager for integration with Cisco Unity Connection (SCCP and SIP).
- Configuring Cisco Unity Connection for integration with Cisco Unified Communication Manager (SCCP and SIP).
- Managing AXL servers.
- Cisco Unity Connection system Service and Enterprise parameters.
- Cisco Unity Connection user authentication rules.
- Adding users and mailboxes in Cisco Unity Connection.
- Managing mailboxes.
- LDAP integration.
- Directory Handlers and Interview Handlers.
- Managing greetings.
- Cisco Unity Connection call routing, call handling and auto-attendant.
- Recording and announcing attendee name when joining a conference.
- Restriction tables.
- Class of Service (Partitions and Search Spaces).
- Managing schedules and holidays.
- SMTP message notification.
- Distribution lists and Broadcast lists
- Messaging deployment models used for Cisco Unity Connection.
- Multi-site deployments.
- Voicemail Networking (including VPIM).
- Adding remote sites and remote users in Cisco Unity Connection.
- IMAP integration.
- Cisco Unified Messaging Gateway.
- Monitoring and Troubleshooting.
- Generating and viewing reports in Cisco Unity Connection.