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Administering Cisco Unified Communications Manager v7.0 and 8.0 v8

Course Code: ACUCM
Version: 8
Day(s): 3
Price: £1,725.00 (ex. VAT)
CLC: 28

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Overview 

ACUCM teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation,media resource, and Cisco Unified Communication Manager features, all of which are important in supporting IP telephony in the enterprise network.

This course is designed for individuals that will be using and managing the system and performing administration at Level 1 and Level 2 support levels. Level 1 supports phone users, makes moves, adds, and changes to the desktop phone environment. Level 2 supports changes in the organization, such as opening new office locations or relocating departments. This course does not cover issues of initial deployment, new cluster deployment or international deployments, orissues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes lab exercises that allow you to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Thus allowingthe studentto become familiar with all the various concepts through configuration of the elements in the lab environment.

The course focus is on Cisco Unified Communications Manager version 8.x .


Pre-Requisites

Delegates should meet the following prerequisites:

  • Basic knowledge of IP and networking is suggested, but not required
  • Basic knowledge of the Windows desktop environment


Next Course Dates

July
09 Jul - 11 Jul, 2012London - Old Broad StreetAdd to Basket
August
28 Aug - 30 Aug, 2012LeedsAdd to Basket
29 Aug - 31 Aug, 2012London - Old Broad StreetAdd to Basket
October
17 Oct - 19 Oct, 2012WokinghamAdd to Basket




    December
    10 Dec - 12 Dec, 2012London - Old Broad StreetAdd to Basket

    June
    11 Jun - 13 Jun, 2012Frankfurt (Germany)Request Space
    August
    20 Aug - 22 Aug, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
    September
    03 Sep - 05 Sep, 2012Hamburg (Germany)Request Space
    November
    26 Nov - 28 Nov, 2012München (Germany)Request Space
    December
    17 Dec - 19 Dec, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
    February
    25 Feb - 27 Feb, 2013Frankfurt (Germany)Request Space

    More Information

    This course is designed for System Administrators and Networking Professionals who will be using Cisco Unified Communication Manager Administration to perform basic administration level tasks or to provide level one support.

    After you complete this course you will be able to:

    • Describe the Cisco Unified Communications Manager network, service, and features
    • Understand the importance of and configuration of redundancy and high availability in the enterprise network
    • Describe user configuration and the user web interface
    • Explain basic phone options and the use of BAT
    • Explain the route plan and on-net/off-net calling
    • Describe the various media resources, including conferencing and MOH
    • Describe the basic phone features and use of hunt groups

    Introduction to IP Telephony

    • Exploring IP Telephony
    • Describing Deployment Models
    • Understanding Advanced Multisite Features

    Defining the Basic Configuration

    • Logging into Cisco Unified Communications Manager
    • Examining Basic Server Configuration
    • Describing Multilevel Administration
    • Configuring the DRS Backup and Restore Procedures

    User Administration

    • Understanding User Configuration
    • Using the User Web Pages

    Exploring Phone Registration and Cisco Unified IP Phones

    • Configuring System Parameters
    • Supporting Cisco Unified IP Phones
    • Exploring Phone Registration and IP Phone Communications
    • Utilizing the Bulk Administration Tool (BAT)

    Basic Route Plan Configuration

    • Implementing Dial Plan Connectivity
    • Creating Route Plans

    Route Filters and Digit Manipulation

    • Configuring Translation Patterns andRoute Filters
    • ImplementingDigit Manipulation

    Class of Control

    • Defining Class of Control
    • Using Class of Control Features

    Understanding Media Resources

    • Defining Media Resources
    • Exploring Media Resource Management

    Features and Services

    • Describing Basic Features
    • Exploring Hunt Groups
    • Describing Phone Services

    Labs

    • Lab 2-1: Performing General Administration
    • Lab 2-2: Configuring Basic Settings
    • Lab 2-3: Backing Up and Restoring the Publisher
    • Lab 3-1: Creating and Associating Users
    • Lab 4-1: Configuring the System to Support Cisco IP Phones
    • Lab 4-2: Using the Cisco Unified Communications Manager BAT
    • Lab 5-1: Configuring Basic Dial Plan Elements
    • Lab 6-1: Configuring Complex Dial Plan Elements
    • Lab 7-1: Implementing Calling Privileges and Restrictions
    • Lab 8-1: Configuring Media Resources
    • Lab 9-1: Configuring User Features
    • Lab 9-2: Configuring Hunt Groups and Call Coverage

    Recommended preparation for exam(s):

    • No relevant exam at this time

    The following courses are recommended for further study :

    • AUM - Administering Cisco Unified Messaging
    • AUC - Administering Cisco Unity Connection

    No further information available


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