The primary audience for this course is,

Administrators, IT support staff responsible for the administration of a Cisco Unity Connection system v8.0, and Helpdesk support staff

After you complete this course you will be able to :

• Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
• Describe the components that are required for user call processing by Cisco Unity Connection
• Implement the various features and options that are available to users in Cisco Unity Connection
• Use the various applications, tools, and reports that are available in Cisco Unity Connection

Introduction to Cisco Unity Connection

• Overview of Cisco Unity Connection
• Navigating Cisco Unity Connection
• Understanding Call Handlers, Users and Call Flow

Configuration of Users and Contacts

• Explaining Users and Contacts
• Managing Multiple Users

Implementation of Features

• Implementing the Dial Plan
• Understanding User Features
• Accessing Voice Messaging and User Features
• Managing Distribution Lists

Use of Cisco Unity Connection Applications, Tools and Reports

• Designing an Audiotext Application
• Using Cisco Unity Connection Tools and Reports
• Using the Disaster Recovery System (DRS)

Labs

• Lab 1-1: Verifying Connectivity and Call Flow
• Lab 1-2: Verifying and Configuring Call Handlers
• Lab 1-3: Working with Users and Extensions in Voice Mail
• Lab 2-1: Preparing to Configure Users and Contacts
• Lab 2-2: Managing Users and Contacts
• Lab 2-3: Managing Multiple Users
• Lab 3-1: Implementing the Dial Plan
• Lab 3-2:Understanding User Features
• Lab 3-3:Implementing Integrated Messaging and User Features
• Lab 4-1: Implementing an Audiotext Application
• Lab 4-2: Using Cisco Unity Connection Tools and Reports

The following courses are recommended for further study:

• ACUCM Administering Cisco Unified Communications Manager