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Deploying Cisco Unified Intelligence Center v1.0

Course Code: DUIC
Version: 1.0
Day(s): 3
Price: £1,595.00 (ex. VAT)
CLC: 26

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Overview 

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day instructor-led course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.


Pre-Requisites
  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable


Next Course Dates

July
11 Jul - 13 Jul, 2012WokinghamAdd to Basket
October
10 Oct - 12 Oct, 2012WokinghamAdd to Basket

  • Indicates a guaranteed course




JuneLanguage
Guaranteed Event04 Jun - 06 Jun, 2012Amsterdam (Kingsfordweg 43) (Netherlands)EnglishRequest Space
NovemberLanguage
26 Nov - 28 Nov, 2012RUEIL ATHENEE (France)Request Space

More Information

Cisco Unified Communications system channel partners, resellers, system engineers and customers who will be installing, configuring and maintaining the Cisco Unified Intelligence Center product, as well as those partners looking to achieve the Cisco UCCE ATP.

  • Provide a comprehensive overview of the Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the CUIC solution.
  • Describe reporting concepts and capabilities and features of CUIC reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements.

Module 1 Cisco Unified Intelligence Center Overview

  • Cisco Unified Intelligence Center Overview
  • Managing Cisco Unified Intelligence Center Components
  • Cisco Unified Intelligence Center Deployment Considerations
  • Cisco Unified Intelligence Center Security and License Types

Module 2 Cisco Unified Intelligence Center Installation, Administration, and Security

  • Installing Cisco Unified Intelligence Center
  • Cisco Unified Intelligence Center Administration
  • Managing Users and Security in Cisco Unified Intelligence Center

Module 3 Running Cisco Unified Intelligence Center Reports

  • Running Cisco Unified Intelligence Center Reports
  • Modifying Cisco Unified Intelligence Center Stock Reports

Module 4 Cisco Unified Intelligence Center Custom Reporting

  • Cisco Unified CCE Key Concepts
  • Creating a New Cisco Unified Intelligence Center Report
  • Call Detail Record Searches

642-241 - Unified Contact Center Enterprise Design
642-242 - Unified Contact Center Enterprise Implementation
642-243 - Unified Contact Center Enterprise Support
All 3exams are required for partners looking to achieve the Cisco UCCE ATP accreditation.

  • AUCCE, Administering Cisco Unified Contact Center Enterprise
  • DUCCE, DUCCE, Deploying Cisco Unified Contact Center Enterprise
  • CVPI, Cisco Unified Customer Voice Portal Implementation

This course does not cover the deployment of Unified Contact Center Enterprise or Unified Contact Center Express. However training on these products can be found in the relevant course below:

  • Deploying Unified Contact Center Enterprise (DUCCE)
  • Deploying Unified Contact Center Express (UCCXD)

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