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Introducing Cisco Voice and Unified Communications Administration v8.0

Course Code: ICOMM
Version: 8.0
Day(s): 5
Price: £1,995.00 (ex. VAT)
CLC: 32

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Overview 

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.


Pre-Requisites

Attendees should meet the following prerequisites:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Prior attendance of ICND1 and ICND2
    or
  • CCNABC is recommended



Next Course Dates

August
13 Aug - 17 Aug, 2012London - Old Broad StreetAdd to Basket
September
10 Sep - 14 Sep, 2012LeedsAdd to Basket
October
22 Oct - 26 Oct, 2012WokinghamAdd to Basket




    November
    12 Nov - 16 Nov, 2012London - Old Broad StreetAdd to Basket
    January
    07 Jan - 11 Jan, 2013WokinghamAdd to Basket

    June
    11 Jun - 15 Jun, 2012Nordisk (Norway)Request Space
    11 Jun - 15 Jun, 2012Frankfurt (Germany)Request Space
    11 Jun - 15 Jun, 2012Stockholm (Sweden)Request Space
    18 Jun - 22 Jun, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
    25 Jun - 29 Jun, 2012RUEIL ATHENEE (France)Request Space
    July
    09 Jul - 13 Jul, 2012Hamburg (Germany)Request Space
    09 Jul - 13 Jul, 2012Berlin (Germany)Request Space
    23 Jul - 27 Jul, 2012München (Germany)Request Space
    August
    20 Aug - 24 Aug, 2012Düsseldorf (Germany)Request Space
    27 Aug - 31 Aug, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
    September
    03 Sep - 07 Sep, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
    03 Sep - 07 Sep, 2012RUEIL ATHENEE (France)Request Space
    10 Sep - 14 Sep, 2012Frankfurt (Germany)Request Space
    October
    08 Oct - 12 Oct, 2012Hvidovre, Global Knowledge (Denmark)Request Space
    08 Oct - 12 Oct, 2012Nieuwegein (Iepenhoeve 5) (Netherlands)Request Space
    08 Oct - 12 Oct, 2012Hamburg (Germany)Request Space
    15 Oct - 19 Oct, 2012RUEIL ATHENEE (France)Request Space
    November
    05 Nov - 09 Nov, 2012München (Germany)Request Space
    05 Nov - 09 Nov, 2012Stuttgart (Germany)Request Space
    05 Nov - 09 Nov, 2012Stockholm (Sweden)Request Space
    26 Nov - 30 Nov, 2012RUEIL ATHENEE (France)Request Space
    December
    03 Dec - 07 Dec, 2012Mechelen (Zandvoortstraat 1) (Belgium)Request Space
    03 Dec - 07 Dec, 2012Frankfurt (Germany)Request Space
    10 Dec - 14 Dec, 2012Amsterdam (Kingsfordweg 43) (Netherlands)Request Space
    January
    21 Jan - 25 Jan, 2013Hamburg (Germany)Request Space
    21 Jan - 25 Jan, 2013Berlin (Germany)Request Space
    February
    18 Feb - 22 Feb, 2013München (Germany)Request Space
    March
    11 Mar - 15 Mar, 2013Frankfurt (Germany)Request Space
    11 Mar - 15 Mar, 2013Düsseldorf (Germany)Request Space

    More Information

    The primary audience for this course is:

    • Network administrators and network engineers
    • CCNA Voice candidates

    After you complete this course you will be able to:

    • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
    • Povide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
    • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
    • Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications
    • Describe how to maintain a Cisco Unified Communications solution

    Overview of Cisco Unified Communications Solutions

    • Understanding the Components of Cisco Unified Communications Solutions
    • Understanding the Characteristics of Cisco Unified Communications Solutions

    Overview of Administrator and End-User Interfaces

    • Understanding Administrator Interfaces
    • Understanding End-User Interfaces

    Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

    • Understanding Call Flows and Call Legs
    • Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
    • Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager Express

    Endpoint and End User Administration

    • Understanding Endpoint Characteristics and Configuration Requirements
    • Understanding Endpoint Implementation Options
    • Understanding End-User Characteristics and Configuration Requirements
    • Understanding End-User Implementation Options

    Enablement of End User Telephony and Mobility Features

    • Understanding Telephony Features
    • Enabling Telephony Features
    • Understanding Mobility Features
    • Enabling Mobility Features

    Enablement of Cisco Unity Connection and Cisco Unified Presence

    • Understanding Cisco Unity Connection
    • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Understanding End User and Voice Mailbox Implementation Options
    • Understanding Cisco Unified Presence
    • Enabling Cisco Unified Presence

    Cisco Unified Communications Solutions Maintenance

    • Providing End-User Support
    • Understanding Cisco Unified Communications Manager Reports
    • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Monitoring Voice Mail in Cisco Unity Connection
    • Understanding the Disaster Recovery System

    Labs

    • Lab 2-1: Exploring Administrator Interfaces
    • Lab 2-2: Exploring End-User Interfaces
    • Lab 3-1: Exploring Call Flows in Cisco Unified Communications Manager
    • Lab 3-2: Exploring Call Flows in Cisco Unified Communications Manager Express
    • Lab 4-1: Implementing Endpoints
    • Lab 4-2: Implementing End Users
    • Lab 5-1: Enabling Telephony Features
    • Lab 5-2: Enabling Mobility Features
    • Lab 6-1: Implementing End Users and Voice Mailboxes
    • Lab 6-2: Enabling Cisco Unified Presence
    • Lab 7-1: Providing End-User Support (optional)
    • Lab 7-2: Generating Cisco Unified Communications Manager Reports
    • Lab 7-3: Generating Cisco Unified Communications Manager CAR Tool Reports
    • Lab 7-4: Monitoring the System with Cisco Unified RTMT
    • Lab 7-5: Monitoring Usage of Cisco Unity Connection
    • Lab 7-6: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System

    Recommended preparation for exam(s):

    • 640-461 - Introducing Cisco Voice and Unified Communications Administration

    The following courses are recommended for delegates looking to achieve CCNP Voice.

    • CVOICEV8 Implementing Cisco Voice Communications and QoS
    • CIPT1V8 Implementing Cisco Unified Communications Manager Part 1
    • CIPT2V8 Implementing Cisco Unified Communications Manager Part 2
    • CAPPS Integrating Cisco Unified Communications Applications
    • TVOICE Troubleshooting Cisco Unified Communications

    Recertification:

    Cisco professional level certifications (CCNP, CCNP SP Operations, CCNP Wireless, CCDP, CCNP Security, CCNP Voice, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or pass any CCIE/CCDE written exam before the certification expiration date.



    Achieving or recertifying any of the certifications above automatically extends your active Associate and Professional level certification(s) up to the point of expiration of the last certification achieved. For more information, access the Cisco About Recertification page


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