This course is designed for individuals involved in the installation, configuration and maintenance of a Cisco Unity installation, and is required by Cisco Channel Partners operating in the Advanced UC arena.

After you complete this course you will be able to:

• Determine from a hardware specification for a computer messaging system of a stated capacity,the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system.
• Select and idntify the correct components from installation software before installing following the recommended installation sequence,before verifying proper operation.
• Identify the correct integration type when given specific components, and describe the steps needed to complete the integration.
• Select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication when given a particular server type.
• Describe and use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems.

Days 1and 2 AUM

Cisco Unified Messaging Overview

• Introducing Cisco Unity
• Understanding Unified Messaging Integrations
• Understanding Cisco Unity Standard System Features
• Understanding Cisco Unity Standard User Features
• Understanding Cisco Unity Optional Features

Cisco Unified Messaging General Setup

• Using Cisco Unity
• Using the Cisco Unity Administrator
• Setting Up Cisco Unity

Cisco Unified Messaging Subscriber Configuration

• Configuring Global Subscriber Settings
• Configuring Subscriber Accounts and Settings
• Using Call Handlers and Interview Handlers

Cisco Unified Messaging System Monitoring and Maintenance

• Monitoring a Cisco Unified Messaging System
• Maintaining a Cisco Unified Messaging System
• Managing Cisco Unified Messaging System Reporting

Labs

• Lab 2-1: Setting up Cisco Unity
• Lab 3-1: Preparing to Add Subscribers
• Lab 3-2: Working with Subscribers
• Lab 3-3: Creating an Audiotext Application
• Lab 3-4: Configuring Emergency Dial-Outs
• Lab 3-5: Using the Cisco Unity Message Monitor
• Lab 4-1: Performing Unity System Monitoring and Maintenance

Days 3 to 5 IUM

Cisco Unified Messaging System Hardware

• Identifying Unified Messaging Server Hardware and Software
• Describing Unified Messaging Architecture
• Installing Cisco Unity Messaging Software
• Upgrading Cisco Unified Messaging Software

Unified Messaging Integrations

• Cisco Unified Messaging Integrations
• Integrating Cisco Unity with Cisco Unified Communications Manager
• Integrating Cisco Unity with PIMG or TIMG

Unified Messaging Networking

• Cisco Unity Networking
• Understanding Message Transfer and Directory Replication
• Understanding Network Subscribers
• Understanding Digital Networking
• Understanding VPIM Networking
• Understanding AMIS Networking
• Understanding Cisco Unity Bridge Networking

UnifiedCommunications Maintenance and Utilities

• Using Cisco Unity Administration Tools
• Using Cisco Unity Audio Management Tools
• Using Cisco Unity Diagnostic Tools
• Understanding Disaster Recovery and Cisco Unity
• Providing Redundancy byImplementing Failover in Cisco Unity

Labs

• Lab 2-1: Installing Cisco Unified CommunicationsSoftware for Exchange
• Lab 4-1: Configuring Digital Networking
• Lab 4-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
• Lab TS-1:Troubleshooting - Various Trouble Tickets

The following courses are recommended for further study:

• None recommended at this time