This course will be of interest to Cisco Account Managers wanting to expand their knowledge of this product, as well as Channel Partner Account Managers.

At the end of the course delegates will be able to;-

• Outline the role of Cisco in the SMB Unified Communications market space

• Outline the changes taking place in the IP Telephony market space

• Define Unified Communications, and the role of VOIP, and IP Telephony

• Outline the Cisco UC500 solutions for SMB Market

• Define the appropriate UC500 solutions’ for a given customer environment

• Communicate UC500 solution’s business benefits to prospective customers.

• Contrast the UC500 solutions against competitive product offerings

Introducing Your Cisco IP Phone

• Connecting Your Cisco IP Phone
• Using the Feature Buttons
• Navigating on Your Phone
• Using the Handset, Headset, and Speakerphone
• Establishing Cisco IP Phone Services
• Adjusting the Message Waiting Indicator Light

Making Telephone Calls

• Placing a Call
• Answering a Call
• Ending a Call
• Muting a Call
• Putting a Call on Hold
• Transferring a Call to Another Extension
• Redialing the Last Number Dialed
• How to Get Notified When a Busy Line is Available Using Cisco Call Back

Answering Calls on Another Extension Using Call Pickup

• How to Pick Up Calls Within Your Group
• Using Speed Dial
• Forwarding Calls to Another Extension
• Setting Up Call Forwarding on Your Phone
• Canceling Call Forwarding
• Making Conference Calls
• Placing a Conference Call
• Using Meet-Me Conferences
• Establishing a Meet-Me Conference
• Joining a Meet-Me Conference
• Using Fast Dials
• Using Voice Mail

Administration

• Adding new users to the system
• Removing users
• Managing Mailboxes