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Implementing Cisco IOS Unified Communications - E-Learning

Course information
Price: £695.00 exc. VAT
Day(s): 1
Course Code: E-IIUC

Overview


In this IIUC Self-Paced e-Learning course, you will gain the knowledge necessary to implement a Cisco IOS Unified Communications solution. You will learn the basics of traditional telephony as well as Voice over IP (VoIP) fundamentals, including various VoIP protocols. This course will also prepare your for your CCNA Voice Certification.

In lab demonstrations, you will learn to configure Cisco Unified Communications Manager Express (CUCME) and implement and troubleshoot Cisco Unity Express (CUE). You will also explore the configuration of the Cisco Smart Business Communications System (UC500 Series).

Pre-Requisites

  • A fundamental understanding of LANs, WANs, IP switching and routing and Cisco IOS and Catalyst OS command line basics
  • Courses that can provide the necessary prerequisite knowledge include:
  • ICND1 and ICND2 or CCNA Boot Camp

Content

1. Cisco Unified Communications Systems Introduction

  • Benefits of implementing Cisco Unified Communications
  • Components
  • Infrastructure
  • Call processing agent
  • Endpoints
  • Applications
  • Messaging choices
  • Auto Attendants and Cisco Unified IVR applications
  • Cisco Unified Contact Center applications
  • Cisco Unified Communications Mobile solutions
  • Cisco Unified Presence
  • Cisco TelePresence

2. Traditional Telephony Operations

  • Components and operation of the PSTN
  • PBXs and key systems
  • Three types of signaling required in a telephony network
  • How telephone calls are established in the PSTN
  • Numbering plans
  • E.164 standard for defining numbering plans
  • Components of an analog telephone
  • FXS and FXO signaling
  • Loop-start signaling
  • Ground-start signaling
  • Basic E&M signaling
  • Converting analog signals to digital signals
  • TDM
  • Characteristics of T1 circuits
  • Characteristics of E1 circuits
  • How CAS circuits accomplish supervisory, address, and informational signaling
  • How CCS circuits accomplish supervisory, address, and informational signaling

3. VoIP Fundamentals

  • Function of a DSP
  • How a DSP packetizes voice streams
  • How voice is transmitted in RTP packets
  • Codecs used in a Cisco Unified Communications system
  • Additional functions performed by DSPs
  • Signaling protocols required in a Cisco Unified Communications system
  • SCCP signaling
  • H.323 signaling
  • MGCP signaling
  • SIP signaling
  • Function of a gateway in a Cisco Unified Communications system
  • How voice ports are used in a voice gateway
  • Function of a call leg
  • Purpose of a dial peer
  • Connect to an ITSP
  • How the router and attached telephony equipment collect and consume digits
  • Apply digit consumption to the dial peer
  • Digit manipulation and the commands used to connect to a specified destination
  • How the network establishes PLAR
  • Troubleshoot dial plans
  • Voice VLANs
  • Configure voice VLANs on a Cisco Catalyst switch
  • DHCP service options
  • DHCP Relay Server
  • Configure NTP
  • IEEE 802.3af and Cisco PoE
  • Cisco IP Phone firmware files and XML configuration files
  • How Cisco IP phones obtain XML configuration files and IP addresses
  • Quality of Service (QoS) with respect to traffic in a network
  • Four key quality issues with converged networks
  • How a lack of bandwidth can cause quality issues and ways to resolve those issues
  • How end-to-end delay can cause quality issues and ways to resolve those issues
  • How packet loss can cause quality issues and ways to resolve those issues
  • QoS requirements of common types of network applications
  • QoS policy
  • Key steps involved in implementing a QoS policy on a network
  • How Cisco AutoQoS can be used to implement a QoS policy

4. Cisco Unified Communications Manager Express Implementation

  • Key benefits and features of Cisco Unified Communications Manager Express (CUCME)
  • Supported platforms, and the required memory, licensing, and software to deploy CUCME
  • CUCME endpoints
  • Purpose and examples of an ephone
  • Purpose and examples of an ephone-dn
  • Types of ephone-dns
  • Configure the CUCME router to provide the endpoint firmware files using TFTP
  • Use the CLI to configure the telephony service on a CUCME system to support endpoints
  • Location-specific parameters that can be configured
  • Reboot IP phones using two different methods
  • Endpoint troubleshooting
  • Configure MOH
  • Configure Call Forward
  • Configure Call Transfer
  • Configure Call Park
  • Configure Intercoms
  • Configure Paging
  • Configure Call Pickup
  • Configure call blocking
  • Configure directory services features
  • Download and load required files on the CUCME router
  • Configure syslog
  • Billing support
  • CDRs

5. Cisco Unity Express Implementation

  • Positioning of Cisco Unity Express (CUE)
  • CUE modules and capabilities
  • CUE voice mail features
  • Auto Attendant features of CUE
  • Management features of CUE
  • System functionality features of CUE
  • CUE software files
  • Configure the CUCME router to support voice-mail and Auto Attendant services
  • Configure CUE with an initial setup
  • Configure voice mail, Auto Attendant, and system settings on the CUE system using the Initialization Wizard
  • Customize the CUE Auto Attendant features
  • Modify the CUE Auto Attendant prompts using the TUI
  • Troubleshoot common voice mail issues such as incorrect greeting and MWI failure

6. Cisco Smart Business Communications System Implementation

  • Voice features
  • Security features
  • Wireless networking features
  • Cisco Configuration Assistant tool
  • Default configuration of the Cisco Smart Business Communications System
  • Obtain and install Cisco Configuration Assistant
  • Use the Device Setup wizard to configure a new device
  • Connect to the community or device using Cisco Configuration Assistant
  • Set basic settings on the Cisco UC500 Series for Small Business routers
  • Use the topology view in Cisco Configuration Assistant
  • Upgrade the operating system of the Cisco UC500 Series for Small Business device
  • Verify and load files and phone firmware onto Cisco UC500 Series for Small Business devices
  • Configure the voice features using the Cisco Configuration Assistant
  • Configure port settings using Cisco Configuration Assistant
  • Configure security using Cisco Configuration Assistant
  • Configure switching using Cisco Configuration Assistant
  • Configure wireless access using Cisco Configuration Assistant
  • Configure routing using Cisco Configuration Assistant
  • Configure DHCP using Cisco Configuration Assistant
  • Configure the Cisco Smart Business Communications System Internet connection using Cisco Configuration Assistant
  • Save changes made to the configuration
  • Back up the configuration
  • View the health of a Cisco Smart Business Communications System using Cisco Configuration Assistant
  • Review and respond to Cisco Smart Business Communications System event notifications using Cisco Configuration
  • Assistant
  • Review and respond to Cisco Smart Business Communications System messages using Cisco Configuration Assistant
  • Archive and restore Cisco Smart Business Communications System configuration files using Cisco Configuration Assistant
  • Reset a Cisco Smart Business Communications System to a factory default state using Cisco Configuration Assistant

Objectives

  • Pre- and Post-Assessments
  • A comprehensive set of pre- and post-assessments feature questions that map to your course content. By using the pre-assessments, you'll be able to concentrate on specific learning objectives and skills-acquisition goals. The post-assessments provide immediate feedback on what you've learned. If you're taking the course over the Internet, there are links that take you directly to the information you need to review.
  • Knowledge Checks
  • Knowledge Check questions interspersed within your course content ensure that you understand the lessons as you go so you can meet your learning objectives and get the most out of the course.
  • Lab Demonstrations
  • Our comprehensive IIUC lab demonstrations-the same labs taught in our classroom-supplement your more formal Cisco training and are a perfect complement to Self-Paced e-Learning. Watch the instructor configure CUCME and implement and troubleshoot CUE.
  • E-Labs
  • This package includes 20 e-Lab credits so you can choose the e-Labs that best serve your learning needs.

Target Audience

Network engineers who will design and install basic Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Smart Business Communications System.


Certification

  • This Self-Paced e-Learning course will prepare you for the 640-460 IIUC exam and CCNA Voice Certification.
    This course is part of the following programs or tracks:
  • Cisco IP Communications Express Specialist

Follow on Courses

  • CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
  • QOS - Implementing Cisco Quality of Service

Schedule

Dates available on request. Please contact us.

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