Overview
This course equips network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications (UC) systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. You will learn troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager (CUCM).
This course is delivered via WebEx. Headsets are recommended but not required. Course hours are generally 10am-6pm ET.
Pre-Requisites
- CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
- CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0
- CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0
Content
1. Troubleshooting Cisco Unified Communications Solutions
- Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
2. CUCM Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting CUCM Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
3. Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
4. SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
5. Troubleshooting CUCM Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting CUCM Native Presence Issues
6. Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
Labs
- Lab 1: Troubleshoot MGCP Gateway Registration
- Lab 2: Troubleshoot Centralized Multisite Deployment
- Lab 3: Troubleshoot Globalized Calling Routing Issues
- Lab 4: Troubleshoot SAF Client to SAF Forwarder Communication
- Lab 5: Troubleshoot Extension Mobility
- Lab 6: Troubleshoot Intracluster RSVP Agents
Objectives
- Systematic methodology for troubleshooting Cisco UC solutions
- Isolate and troubleshoot reported issues that relate to CUCM
- Diagnose a call setup issue and, given a trouble call for which the source of the problem is unknown, resolve the issues as you discover or reveal them
- Solve the common issues of an SAF-enabled network and CCD
Target Audience
This course is intended for Network administrators and network engineers, System engineers and field engineers and anyone working toward CCNP Voice certification.
Certification
- This course is part of the following programs or tracks:
- CCNP Voice - Cisco Certified Network Professional Voice
- This course prepares you for Cisco Exam 642-427 TVOICE.
