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Service Management

Business Analysis

Course TitleCodeDays
ISEB/Software Testing FoundationLQF3

e-Learning

Course TitleCodeDays
ITIL Expert Track E-learningE-ITEXP1
ITIL® Service Lifecycle: Service Strategy E-learningE-LSS1

ITIL

Course TitleCodeDays
How to Get Started with ITIL®GK27914
How to Create an ITIL Service Desk and Incident Management ProcessGK27924
How to Master Problem ManagementGK27934

ITIL & Service Management

Course TitleCodeDays
COBIT FoundationCOBF3
ITIL® Service Lifecycle: Continual Service Improvement E-learningE-LCSI1
ITIL® Service Lifecycle: Service Design E-learningE-LSD1
ITIL® Service Lifecycle: Service Operation E-learningE-LSO1
ITIL® Service Lifecycle: Service Transition E-learningE-LST1
ITIL Managing Across The Lifecycle E-learningE-MALC1
Defining and Valuing IT ServicesGK27713
Measuring and Justifying IT ServicesGK27722
ISO20000 for AuditorsISA2
ISO20000 PractitionerISE3
EXIN ISO20000 FoundationISF3
Service Desk Institute - AnalystSDA3
Service Desk Institute - FoundationSDF2
Service Desk Institute - ManagerSDM4
Polestar - Service Management SimulationSMIA1

Leadership & Business Skills

Course TitleCodeDays
HDI Support Center AnalystGK25363
HDI Desktop Support TechnicianGK25373
HDI Support Center Team LeadGK25383

Oracle

Course TitleCodeDays
Oracle 11g Foundations: SQL & SQL PlusOR1035
Oracle 11g SQL for Business or Data AnalystsOR1063
Oracle 11g SQL & SQL*Plus Basics Express IntroductionOR1103
Oracle 11g Introduction to PL/SQLOR120-112
Oracle 10g PL/SQL IntermediateOR1253
Oracle 11g Intermediate PL/SQLOR125-113
Oracle11g PL/SQL FoundationsOR1305
Oracle 10g Database Administration I - Release 2OR2025
Oracle 11g DBA I - Release 2OR202-115
Oracle 11g Database Administration II - Release 2OR2035
Oracle11g SQL Tuning for DevelopersOR4033
Oracle 10g Discoverer Desktop For End UsersOR6012