In this section

Share this page

Unified Communications Training

Avaya

Course TitleCodeDays
CallPilot Overview0007W1
Ethernet Fundamentals0077W1
Avaya® IP Fundamentals0229W1
Avaya® Communication Server 1000 BARS/NARS0956C5
What's New with Avaya Aura® Contact Center Release 6.21C00021V2
Avaya Modular Messaging Caller Applications1M00100I2
Avaya Aura® Contact Center - Communication Control Toolkit and Contact Center Multimedia Implementation3607C3
Avaya Aura® Contact Center - Installation and Configuration3608C5
Avaya Aura® Contact Center Administration3609C5
Avaya Aura® Contact Center - Service Creation Environment3610C5
Avaya Aura® Contact Center Networking3611C3
Avaya Aura® Contact Center Engineering3612C3
Avaya Aura® Contact Center Fast Track - Installation, Administration, and Scripting3621C10
IP Office Technical Basic Implementation Workshop4S00004I5
Avaya Aura® Contact Center - Maintenance5C00010I4
Avaya Aura® Contact Center - Troubleshooting5C00011I4
Avaya Aura® Contact Center Maintenance and Troubleshooting Boot Camp5C00012I5
Avaya Aura® Messaging Implementation5C00062V3
Avaya Aura® Messaging Administration, Maintenance & Troubleshooting5C00063V3
Avaya Aura® Call Center Elite Implementation and Maintenance5C00091I4
Avaya Aura Communication Manager Messaging Embedded Administration, Maintenance, and Troubleshooting5M000503
IP Office Advanced Configuration and Application Workshop5S00004I3
Avaya Aura® Communication Manager Maintenance and Troubleshooting5U00040I5
Avaya Aura® Communication Manager Administration5U00041I5
System Manager Administration5U000801
Session Manager Administration5U000814
Session Manager and System Manager Administration Boot Camp5U000825
Avaya Aura® System Manager Implementation, Administration, Maintenance, and Troubleshooting5U000952
Avaya Aura® Session Manager Implementation, Administration, Maintenance, and Troubleshooting5U000968
Avaya Aura® Session Manager and System Manager Implementation, Administration, Maintenance and Troubleshooting5U0009710
BCM50 and BCM450 Sales Engineering Solutions6027F2
BCM50 and BCM450 Installation, Initial Configuration, and Messaging6045C5
BCM50 and BCM450 System Configuration and Maintenance6046C3
Avaya® Communication Server (CS) 1000 7.5 System Administration and Management6351C3
Avaya® Communication Server 1000 7.0 Engineering and Network Design6352C5
Avaya® Communication Server 1000 7.0 Upgrades for Design and Pre-Sales Engineers6353C5
Avaya® Communication Server 1000E Release 7.5 Implementation and Upgrade6376C5
What's New with Avaya® Communication Server 1000 Release 7.56380F1
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp9U00166I5
Administering and Maintaining Avaya Aura® System Platform (CM 5.2.1)ATA00098V1
Avaya Aura® for Midsize Business - Implementation and Configuration (CM 5.2.1)ATA00099VEN1
Designing a Winning Solution for Contact CenterATA00192V2
Interaction Center Planning and ImplementationATA01820I5
Planning the Deployment of Contact CenterATC01116V1
Contact Center for Communication ManagerATC01121I3
Call Management System Installation & MaintenanceATI00684V2
Avaya Modular Messaging Implementation for MSSATI01139I3
Avaya Modular Messaging Single Server ImplementationATI01140I1
Avaya Aura® Communication Manager FundamentalsATI01672V3
Avaya Aura Communication Manager Messaging: ImplementationATI01731V2
Avaya Message Networking ImplementationATI02046A2
Avaya Aura® Communication Manager ImplementationATI02348I5
Troubleshoot and Maintain IP Telephony WorkshopAVA00643H5
IP Telephony Advanced Implementation WorkshopAVA00867H5
CS1K Rls 7.5 - Support Specialist BootcampCS1KSSBC7510

Cisco

Course TitleCodeDays
Administering Cisco Unified Communications Manager 8.0ACUCM3
Administering Cisco Unity ConnenctionAUC2
Administering Cisco Unified Contact Center EnterpriseAUCCE5
Administering Cisco Unified MessagingAUM2
Installing and Configuring the Cisco BE6000BE60003
Integrating Cisco Unified Communications ApplicationsCAPPS5
Cisco 360 Learning Program for CCIE Voice Advanced Workshop 1CIEV15
Cisco 360 Learning Program for CCIE Voice Advanced Workshop 2CIEV25
Implementing Cisco Unified Communications Manager Part 1CIPT1V85
Implementing Cisco Unified Communications Manager Part 2CIPT2V85
CUCW v8 - Cisco Unified Communications Workshop v8.xCUCW10
Cisco Unity Design & NetworkingCUDN4
Cisco Unified Presence Integration 7.0CUPI2
Cisco Unified Presence Presales & Design 7.0CUPPD1
Implementing Cisco Voice Communications and QoSCVOICEV85
Cisco Unified Customer Voice Portal ImplementationCVPI5
Designing Cisco Unified Meeting Place SolutionsDMPS3
Deploying Cisco Unified Contact Center EnterpriseDUCCE5
Deploying Cisco Unified Intelligence CenterDUIC3
Introducing Cisco Voice and Unified Communications AdministrationICOMM5
Integrating Cisco Unified Communications Manager with TANDBERG TelePresenceICTT2
Implementing Cisco Unified Meeting Place SolutionsIMPS5
Implementing Cisco Unity ConnectionIUC4
Integrating Unified Communications Applications 7.0IUCA4
Implementing Cisco Unified MessagingIUM5
Implementing Cisco Unified Wireless Voice NetworksIUWVN5
Implementing Advanced Telepresence Video Solutions Part 1PAIATVS15
Implementing Advanced Telepresence Video Solutions Part 2PAIATVS25
Implementing Express Telepresence Video SolutionsPAIETVS2
Cisco PGW2200 Call Control Hands-On TrainingPGWC5
Cisco Unified Presence Design and ImplementationPRSDI3
Cisco Unified Presence and Cisco Unity ConnectionPRSUC4
Implementing Cisco QOSQOS5
Selling Cisco Business Edition 6000SCBE6K1
Selling Cisco WebexSCWEBEX1
Troubleshooting Cisco Unified CommunicationsTVOICE5
UC500 Sales TrainingUC5001
Implementing Cisco Unified Communications 8.5 FeaturesUC855
Understanding the new Features of Cisco Unified Communications Manager 9.xUC92
Cisco Unified Communications Architecture and DesignUCAD5
Cisco Unified Collaboration Boot CampUCBC5
Fast Track : Administering and Deploying Cisco Unified Contact Center EnterpriseUCCEFT10
Deploying Cisco Unified Contact Center ExpressUCCX5
Unified Contact Center Express & Unified IP IVR DeploymentUCCXD5
Implementing Cisco Unified Communications SecurityUCSEC5
UC on UCSUCUCS3
Implementing Cisco Unified Communications Manager on a Virtual InfrastructureUCV-DEPLOY5
Implementing Cisco Unified E-Mail and Web Interaction Manager EnterpriseUEIME5

Cisco Advanced Services (HTDLS)

Course TitleCodeDays
Deploying Cisco Unified Communications Manager v7CMBC75
Cisco Unified Operations Manager and Service MonitorCUOM2
Customising ICM/IPCC Reports WorkshopIPCAR2
Cisco IPCC Enterprise Advanced ScriptingIPCAS2
IP Transfer PointITP4
Cisco Telepresence Troubleshooting TrainingTTST5

e-Learning

Course TitleCodeDays
Integrating Cisco Unified Communications Applications E-LearningE-CAPPS1
Cisco Certified Network Professional Voice E-LearningE-CCNPV1
Cisco IP Communications Express Specialist E-LearningE-CIPES1
Implementing Cisco Unified Communications Manager Part 1 E-LearningE-CIPT11
Implementing Cisco Unified Communications Manager Part 2 E-LearningE-CIPT21
Implementing Cisco Voice Communications and QoS E-LearningE-CVOICE1
Introducing Cisco Voice and Unified Communications Administration E-LearningE-ICCOM1
Implementing Cisco IOS Unified Communications - E-LearningE-IIUC1
Implementing Cisco QOS E-LearningE-QOS1
Troubleshooting Cisco Unified Communications E-LearningE-TVOICE1

Global Knowledge

Course TitleCodeDays
Telecom Architectures and Information TechnologiesGK37655

Handset Training

Course TitleCodeDays
End User Handset Training & Floor WalkingHANDSET1

Microsoft

Course TitleCodeDays
LYNC Server 2013 Ignite (GK Exclusive)LYNC4
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010M101355
Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010M101655
Designing & Deploying Messaging Solutions with Microsoft Exchange Server 2010M102335
Deploying, Configuring, and Administering Microsoft Lync Server 2010M105335
Planning and Designing a Microsoft Lync Server 2010 SolutionM105345
Core Solutions of Microsoft Lync Server 2013M203365
Enterprise Voice and Online Services with Microsoft Lync Server 2013M203375
Core Solutions of Microsoft Exchange Server 2013M203415
First Look Clinic: What’s New for IT Professionals in Microsoft Lync Server 2013M400291
Partner Lync Support Training (GK Exclusive)M505711
Tier 1: Microsoft® Lync Server 2010 (GK Exclusive)M505725
Tier 2: Microsoft® Lync Server 2010 (GK Exclusive)M5057310
70-662 Exam Cram Workshop TS: Microsoft Exchange Server 2010, Configuring (GK Exclusive)MEPW-6621

Other

Course TitleCodeDays
CTP+ Prep CourseGK32605

Telecoms

Course TitleCodeDays
Hands-on IP NetworkingIP29005
LTE/SAE Engineering OverviewLT36002
LTE Technologies, Services and MarketsLT36011
LTE Air InterfaceLT36022
LTE Radio Access NetworkLT36032
LTE Evolved Packet Core NetworkLT36042
TETRA System OverviewMB2002
UMTS Air InterfaceMB20023
GPRS System OverviewMB22022
MPLS OverviewMB25011
TETRA Air InterfaceMB26012
GSM Air InterfaceMB503
HSPA Principles and ApplicationRP25001
Broadband Access TechnologiesTY27011
Next Generation TransmissionTY27023
WiMAX Engineering OverviewWR26002
WiMAX Air InterfaceWR28002