This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:
- Introduction to IT Service Management Business & Managerial Issues
- Managing the Planning and Implementation of IT Service Management
- Management of Strategic Change
- Risk Management
- Managerial Functions
- Understanding Organizational Challenges
- Lifecycle Project Assessment
- Understanding Complementary Industry Guidance
The course forms part of the ITIL® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more. Exam to be charged separately
Please note you must bring a copy of your ITIL Foundation exam certificate, this is required in order for you to take the exam associated with this course.
This course is worth 5 ITIL Expert Credits.
The course is based on the OGC’s Best Practice Guidelines in the ITIL® Service Lifecycle books. The books are available from the GK bookshop (http://www.gkbookshop.co.uk/).
ITIL® is a Registered Trademark of The Office of Government Commerce (OGC).
This course is delivered in partnership with Fox IT - The Authority in IT Service Management™