Overview This course builds on the general principles covered as part of the ITIL® Foundation course (SME & SMEv3), providing ICT Managers and Practitioners with a practical understanding of ICT Infrastructure Management.
Pre-Requisites
No formal requirement,however students should ideally hold the Foundation Certificate in IT Service Management (SME / SMEv3) before attending this course.
Next Course Dates
Dates available on request. Please contact us
More Information
This course is ideal for anyone involved with the supply and support of business-focused ICT services and who requires a detailed insight into the ICT Infrastructure life cycle, from business strategy through to live operation and ongoing support& maintenance.
- Demonstrate knowledge and application of the processes required to manage an ICT infrastructure aligned to business requirements
- Define the processes, interfaces and dependencies associated with the ICT Infrastructure Management life cycle.
- Strategic plans
- Design
- Deployment
- Operations
- Ongoing support and maintenance.
- Prepare delegates for the ISEB ITIL® Infrastructure Management Examination.
- ICT Infrastructure Management - Introduction, overview, benefits and interfaces with other ITIL® Service Management processes
- Requirement analysis and business cases for ICT Infrastructure Management
- Designand planning processes
- Organisation - Roles, responsibilities and interfaces
- Deployment process - Translating and implementing strategies, design and plans into business aligned ICT solutions
- Operations process - ensuring a high availability, stable and secure ICT environment.
- Technical support process - Skills, knowledge and resource levels associated with design, deployment, and ongoing support and maintenance
- Supplier management - Procurement, interfaces and Operational Level Agreements
Students will sit the ISEB ITIL® Infrastructure Management examination at published dates announced by ISEB. Exam to be charged separately
Delegates who attend this course may also be interested in attending;
This course is delivered in partnership with Fox IT - The Authority in IT Service Management™