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Troubleshooting and Supporting Windows 7 in the Enterprise vA

Course information
Price: £1,195.00 exc. VAT
Day(s): 3
Course Code: M6293
Version: A

Overview

This three-day instructor-led course is intended for IT Professionals who have experience with Windows XP and Windows Vista and work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
The goal of this training is to enable you to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environments.
You will be exposed to the process of establishing and using a troubleshooting methodology, and the EDST job role and responsibilities. Additionally,you will be exposed to various troubleshooting tools and techniques that enableyou to address various issues in Windows 7 in an enterprise network environment.

Pre-Requisites

  • Knowledge of Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Knowledge of Microsoft Active Directory principles and management
  • Knowledge of Microsoft Windows Server 2008 fundamentals
  • Knowledge of Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
  • Students can meet the prerequisites by attending the following courses, or obtaining the equivalent knowledge and skills:
  • M6292, Installing and Configuring Windows 7 Client (GK Premier)
    AND
  • M6420, Fundamentals of Windows Server 2008 (GK Premier)

Content

Module 1: Implementing a Troubleshooting Methodology

  • Introduction to the EDST Job Role
  • Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues

  • Overview of the Windows7 Recovery Environment
  • Configuring and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues

Module 3: Using Group Policy to Centralize Configuration

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability and Performance
  • Configuring Performance Options in Windows 7
  • Troubleshooting Device Driver Failures

Module 5: Troubleshooting Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Network Connectivity Issues

Module 6: Troubleshooting Remote Connectivity Issues

  • Troubleshooting VPN Connectivity Issues
  • Using Remote Desktop
  • Troubleshooting User Issues by Using Remote Assistance
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

Module 7: Troubleshooting Logon and Resource Access Issues

  • Troubleshooting User Logon Issues
  • Troubleshooting User Profile Issues
  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

Module 8: Troubleshooting Security Issues

  • Recovering Files Encrypted by EFS
  • Recovering BitLocker-Protected Drives
  • Troubleshooting Internet Explorer and Content Access Issues

Module 9: Troubleshooting Operating System and Application Issues

  • Troubleshooting Application Installation Issues
  • Troubleshooting Application Operations Issues
  • Applying Application and Windows Updates

Objectives

  • Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
  • Troubleshoot startup issues on a Windows 7 computer.
  • Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
  • Troubleshoot hardware device, device driver,and performanceissues.
  • Troubleshootnetwork connectivity issues.
  • Troubleshoot remote connectivity issues.
  • Troubleshoot logon and resource access issues.
  • Troubleshootsecurity system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions. Troubleshoot operating system and applications issues.

Target Audience

This course is intended for IT Professionals who have experience with Windows XP and Windows Vista and work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments.
It is also suitable for Desktop Support Technicians (DST) in an Upper MORG Organization.

Certification

  • This course helps candidates prepare for Exam 70-685, the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.
  • Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician: counts as credit toward the following certification(s):
  • Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7.

Follow on Courses

  • M6294, Planning and Managing Windows 7 Desktop Deployment and Environments (GK Premier)
Schedule
Course Details
24 Jun - 26 Jun, 2013 Birmingham - Bull Street Add to Basket
29 Jul - 31 Jul, 2013 Birmingham - Bull Street Add to Basket
23 Sep - 25 Sep, 2013 London - Old Broad Street Add to Basket
23 Sep - 25 Sep, 2013 Leeds Add to Basket
23 Sep - 25 Sep, 2013 Virtual Training Centre Add to Basket
16 Dec - 18 Dec, 2013 London - Old Broad Street Add to Basket
16 Dec - 18 Dec, 2013 Virtual Training Centre Add to Basket

Key to symbols +

  • gauranteed Indicates a guaranteed course
  • special offer Indicates aspecial offer
  • late availability Indicates a late availability course

Course description

Download a PDF document of the complete course description: Troubleshooting and Supporting Windows 7 in the Enterprise vA

All course dates
Date & Location Language Ver
June
Late Availability 26 Jun - 28 Jun, 2013 LYON PART DIEU Request Space
July
Guaranteed Event 01 Jul - 03 Jul, 2013 Mechelen (Zandvoortstraat 1) Request Space
08 Jul - 10 Jul, 2013 RUEIL ATHENEE Request Space
22 Jul - 24 Jul, 2013 Hamburg Request Space
22 Jul - 24 Jul, 2013 Berlin Request Space
Guaranteed Event 24 Jul - 26 Jul, 2013 Nieuwegein (Iepenhoeve 5) Request Space
August
05 Aug - 07 Aug, 2013 RUEIL ATHENEE Request Space
07 Aug - 09 Aug, 2013 Rotterdam (Barbizonlaan 25) Request Space
14 Aug - 16 Aug, 2013 Stockholm - Danderyd Request Space
21 Aug - 23 Aug, 2013 Amsterdam (Kingsfordweg 43) Request Space
26 Aug - 28 Aug, 2013 Hvidovre, Global Knowledge Request Space
September
02 Sep - 04 Sep, 2013 Gent (Bisdomplein 3) Request Space
02 Sep - 04 Sep, 2013 München Request Space
04 Sep - 06 Sep, 2013 Nieuwegein (Iepenhoeve 5) Request Space
16 Sep - 18 Sep, 2013 Göteborg Request Space
Guaranteed Event 18 Sep - 20 Sep, 2013 Zoetermeer (Centrum West 21) Request Space
23 Sep - 25 Sep, 2013 Virtual Training Centre Request Space
23 Sep - 25 Sep, 2013 Virtual Training Centre Request Space
23 Sep - 25 Sep, 2013 RUEIL ATHENEE Request Space
23 Sep - 25 Sep, 2013 Virtual Training Centre EN Request Space
30 Sep - 02 Oct, 2013 Frankfurt Request Space
October
02 Oct - 04 Oct, 2013 LYON PART DIEU Request Space
02 Oct - 04 Oct, 2013 Nieuwegein (Iepenhoeve 5) Request Space
07 Oct - 09 Oct, 2013 Mechelen (Zandvoortstraat 1) Request Space
07 Oct - 09 Oct, 2013 Hvidovre, Global Knowledge Request Space
09 Oct - 11 Oct, 2013 Malmö Request Space
09 Oct - 11 Oct, 2013 Stockholm - Danderyd Request Space
16 Oct - 18 Oct, 2013 Groningen (Helperpark 296) Request Space
21 Oct - 23 Oct, 2013 RUEIL ATHENEE Request Space
28 Oct - 30 Oct, 2013 Hamburg Request Space
28 Oct - 30 Oct, 2013 Berlin Request Space
30 Oct - 01 Nov, 2013 Eindhoven (Philips Stadion) Request Space
November
04 Nov - 06 Nov, 2013 RUEIL ATHENEE Request Space
12 Nov - 14 Nov, 2013 Brussel Center (Koloniënstraat 11) Request Space
13 Nov - 15 Nov, 2013 Amsterdam (Kingsfordweg 43) Request Space
20 Nov - 22 Nov, 2013 Stockholm - Danderyd Request Space
25 Nov - 27 Nov, 2013 Hvidovre, Global Knowledge Request Space
27 Nov - 29 Nov, 2013 Rotterdam (Barbizonlaan 25) Request Space
December
02 Dec - 04 Dec, 2013 Gent (Bisdomplein 3) Request Space
09 Dec - 11 Dec, 2013 München Request Space
09 Dec - 11 Dec, 2013 RUEIL ATHENEE Request Space
11 Dec - 13 Dec, 2013 Nieuwegein (Iepenhoeve 5) Request Space
16 Dec - 18 Dec, 2013 Virtual Training Centre Request Space
January
20 Jan - 22 Jan, 2014 Frankfurt Request Space
February
24 Feb - 26 Feb, 2014 Hamburg Request Space
24 Feb - 26 Feb, 2014 Berlin Request Space
April
07 Apr - 09 Apr, 2014 München Request Space

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