Welcome to the ITIL® and Service Management section
Here you will find a list of our ITIL® and Service Management training courses, along with special offers and online resources
Service Management is all about creating, designing, building, operating and improving the services which support your business and your customers. Infrastructure components, software, networks, telephony, people, processes, suppliers…they do not all just throw themselves together and suddenly you have information systems that meet customer needs. Everything needs to be planned and executed from strategy through tactics to operation.
At Global Knowledge, we combine the skills and offer you the depth of knowledge to deliver world class service management solutions. Combining the industry leading frameworks such as ITIL, ISO/ IEC 20000, COBIT and SDI we provide the one stop shop for all your service management needs.
In addition our industry leading team give you insights into some of the questions every service manager is asking.
Our IT Best Practice Training & Services Portfolio
Education is so much more than the afterthought of any service improvement initiative. Education is undoubtedly the deliverable that more than any other changes attitudes, behaviours and ultimately the culture of our organisation. Global Knowledge believe in creating an education experience for your service management initiative based on best practice. That’s why when you tell us you want to buy a training course our first question is “Why?” Blending cutting edge technology, passionate delivery and innovation we believe education the “Global” way sets the benchmark for the industry.
“Tell me and I'll forget; show me and I may remember; involve me and I'll understand.”