ITIL® and Service Management Training Courses

Welcome to the ITIL® and Service Management Section

Here you will find a list of our ITIL® and service management training courses, along with special offers and online resources

Whether you want to sign up to an ITIL® foundation course or an intermediate capability course, we have a large number of options to choose from, all leading to ITI®L and IT service management certifications.

Service management is all about creating, designing, building, operating and improving the services which support your business and your customers.  Infrastructure components, software, networks, telephony, people, processes, suppliers…they are not simply thrown together to form information systems that meet customer needs.  Everything needs to be planned and executed from strategy through tactics to operation. 

At Global Knowledge, we combine the skills and offer you the depth of knowledge to deliver world class service management solutions.  Combining the industry leading frameworks such as ITIL, ISO/ IEC 20000, COBIT and SDI we provide the one stop shop for all your service management needs. 

In addition our industry leading team give you insights into some of the questions every service manager is asking.

Global Knowledge are extremely proud to announce that Duncan Anderson, one of our ITIL trainers has recently won the itSMF Trainer of the Year award 2012.


Our IT Best Practice Training & Services Portfolio

Education is so much more than the afterthought of any service improvement initiative.  Education is undoubtedly the deliverable that more than any other changes attitudes, behaviours and ultimately the culture of our organisation.  Global Knowledge believe in creating an education experience for your service management initiative based on best practice.  That’s why when you tell us you want to buy a training course our first question is “Why?”  Blending cutting edge technology, passionate delivery and innovation we believe education the “Global” way sets the benchmark for the industry.

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  • Company Event
  • Virtual Learning
  • Class Connect HD
Service Management
COBIT Foundation (COBF)
Defining and Valuing IT Services (GK2771)
Measuring and Justifying IT Services (GK2772)
How to Get Started with ITIL® (GK2791)
How to Create an ITIL Service Desk and Incident Management Process (GK2792)
How to Master Problem Management (GK2793)
ISO20000 for Auditors (ISA)
ISO20000 Practitioner (ISE)
EXIN ISO20000 Foundation (ISF)
Service Desk Institute - Analyst (SDA)
Service Desk Institute - Foundation (SDF)
Service Desk Institute - Manager (SDM)
Polestar - Service Management Simulation (SMIA)
Service Management & ITIL
Analyst Series - Change Analyst (ICA)
ITIL Foundation (ILFN)
ITIL® Foundation Examination Workshop (ILFNEW)
ITIL® Capability: Operational Support & Analysis (IOSA)
Analyst Series - Problem Analyst (IPA)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Operation (LSO)
Service Lifecycle Bootcamp: Operation & Continual Service Improvement (LSO-LCSI)
ITIL® Service Lifecycle: Service Strategy (LSS)
Service Lifecycle Bootcamp: Strategy & Design (LSS-LSD)
ITIL® Service Lifecycle: Service Transition (LST)
Service Lifecycle Bootcamp: Transition & Operation (LST-LSO)
ITIL® Managing Across The Lifecycle (MALC)
Postgraduate Certificate in Advanced Professional Practice (IT Service Management) (OU-PGC)
ITIL® Capability: Planning, Protection & Optimisation (PPO)
ITIL® Capability: Release, Control & Validation (RCV)
Service Management and ITIL Overview (SMA)
ITIL® Capability: Service Offerings & Agreements (SOA)