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Strategy Generation

Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.

Sun Tzu

Overview

There is little doubt that generating a sustainable Service Management strategy for your organisation is a challenge.  A strategy that reduces costs, manages risks and builds value through adoption of a service culture has proved elusive for many organisations small or large, public or private. 

Published research by the Economist Intelligence Unit revealed that 63% of strategies do not achieve their financial targets. The research showed closing the main causes as:

  • Not having the correct strategy in place
  • Inadequate communication with all stakeholders
  • Insufficient management / employee buy-in
  • Poor leadership
  • Inadequate resources
  • Unclear actions, responsibilities and ownership

What We Do and How

Our strategy generation service utilises industry experts to help you embed a service culture.  The advice, guidance and covers guidance on:

  • Empowering employees and other stakeholders through education
  • Helping you understand the impact of your programme by assessing risks
  • Increasing the efficiency of your end to end operations with strategic planning
  • Improving results through a structured Service Improvement Programme
  • Engaging with your customers to build trust  through effective communication
  • Formulating the business case for service improvement

We assist in designing implementation plans, establishing implementation team structure, conducting workshops to engage people in change, aligning actions with process owners, creating communications packages and conducting coaching with key individuals.