This highly practical course is designed to show students "how" to implement service improvements based around ITIL®’s philosophy of ‘Adopt and Adapt’.
It has an holistic syllabus covering 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management.
The ITIL® practitioner course is available in traditional classroom and virtual learning formats. The ITIL® practitioner course is worth 3 credits on the route to ITIL® expert.
Where does ITIL® Practitioner fit in?
ITIL® Practitioner videos
ITIL® Practitioner: Real skills? Exam pass? Both?
ITIL® Practitioner will prove to be a very successful event for you IF you make the right choice. We offer 2 options to get you through the course. Download the video here
ITIL® practitioner – what’s the story?
February 2016 saw the launch of the new ITIL practitioner course and exam. The course has been designed to help you adopt service management and tell you HOW to adapt the ITIL® framework to deliver positive improvement for your organisation. Download the video here
For more information on ITIL® Practitioner please contact us on 0118 912 1929.