Summary:
The Cisco IP Telephony Operations Specialist certification was designed for those whose primary role is to operate and maintain IP Telephony multi-service network solutions. Cisco IP Telephony Operations Specialists can configure and deploy complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans, and have the skills and knowledge necessary to resolve connectivity issues related to traditional PSTN technology, PBX and voice mail systems.