MCITP: Enterprise Support Technician
The Microsoft Certified IT Professional (MCITP) credential is
the premier certification to highlight a professional's area of
expertise, such as database administration, database development,
business intelligence, messaging, or support.
A Microsoft Certified IT Professional: Enterprise Support
Technician (MCITP: Enterprise Support Technician) possesses the
high level of knowledge and skills needed to support end users in
medium-sized or enterprise environments with the most critical and
difficult support issues. This includes the knowledge and skills to
diagnose and resolve all types of desktop support issues, as well
as issues involving mobile and personal devices.
How to earn your MCITP: Enterprise Support
Technician
MCITP candidates must pass one exam that focuses on responding
to issues assigned or escalated from Tier 1 support, using a
trouble ticket system to manage workflow; installing and
configuring desktop operating systems and applications; and
troubleshooting desktop operating system issues, desktop
application issues, and desktop networking and connectivity issues.
Successful candidates will also prove their expertise in installing
and configuring hardware devices and drivers (including mobile and
personal devices), troubleshooting hardware devices and drivers
(including mobile and personal devices), escalating complex issues
to the appropriate administrator (for example, Server
Administrator, Network Administrator, or Desktop Configuration
Administrator), installing and testing department-specific and
line-of-business (LOB) applications on end-user computers, making
necessary changes to end-user desktops, and re-imaging end-user
desktops on an as-needed basis.