GK OWN Courses
Defining and Valuing IT Services (GK2771) - Helps define your
IT services, you will start to build your service catalogue and
take steps toward service portfolio management.
Measuring and Justifying IT Services (GK2772) - Strategies
for selecting the right service improvement project for the highest
business impact. Will help to justify service improvement plans by
clearly communicating IT project selection criteria in
understandable language that promotes business buy-in