What's New?
The qualification structure has been
developed further, and now has Foundation,
Intermediate and Advanced levels.
Between the Intermediate and
Advanced level is the ITIL
Expert, which is achieved by gaining enough (22)
credits from passing Foundation and
Intermediate level examinations.
Foundation
The new Foundation Level
remains similar to the existing course, with the same examination
format, but with more focus on the Service Lifecycle phases and
where the new and existing processes and functions fit within
these. There is less detailed emphasis on some of the processes and
methods as there are now more to cover. The
Foundation certificate, as now, is a pre-requisite
to the next level of courses. Also, the Foundation
certificate is worth 2 credits towards achieving the
ITIL Expert
Intermediate
There are two streams here, a
Lifecycle stream and a Capability
stream.
Each of the 5 Lifecycle
stream courses covers one core book (thus one phase of the Service
Lifecycle), and replaces the version2 Manager’s course, which
covered only the two core books (Service Delivery and Service
Support), and comprise:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The Intermediate
Lifecycle certificates are each worth 3
credits towards achieving the ITIL
Diploma
Each of the 4 Capability
stream courses covers a set of processes, similar to a version2
clustered practitioner course, and comprise:
- Operational Support & Analysis
- Planning, Protection & Optimisation
- Release, Control & Validation
- Service Offerings & Agreements
The Intermediate
Capability certificates are each worth 4
credits towards achieving the ITIL
Diploma
There is also a course available called
Managing Across The Lifecycle (worth 5
credits) which consolidates knowledge of the
Service Lifecycle and is taken once you have achieved 17
points.
Gaining 22 credits through
Foundation, Intermediate (Capability and/or Lifecycle) enables one
to achieve the ITIL Expert (without further
examinations).
Advanced
This level is still being developed, but may
well consist of achievement in something other than ITIL
examinations, such a recognition from others based on a body of
work, or amount of practical experience.
What about existing (V2) courses – do
they count as credits?
Yes, each V2 qualification gained counts
towards the 22 credits required for the ITIL Diploma.
You will need to talk with your training
provider about the exact credits gained, especially regarding
single and clustered practitioner courses
As a guide…
A V2 Foundation will be worth 1.5 credits
rather than 2. A V3 Bridge (conversion) course and examination
worth 0.5 credits will be available to bridge this gap.
V2 Practitioner single courses will be worth 1
credit each, and Clustered Practitioners courses 3.75 credits
each.
The V2 Manager’s Certificate will be worth 15
credit (i.e. the same as 5 Service Lifecycle courses of 3 credits
each)
There will also be a V3 Manager’s Bridge
course/exam worth 5 points to allow people with Manager’s
certificates to gain the diploma (without having to sit additional
Capability courses)
The V3 qualification scheme is now aligned better to PRINCE2,
COBIT and ISO20000 which are all part of the Global Knowledge
curriculum.
For more information contact your account manager or
call our sales hotline on 01189 123456