NEW ITIL EXPERT COURSES
Now including V2 to V3 Awareness, Foundation, Bridging,
Lifecycle and Capability Courses!!
These courses builds on the general principles covered as part
of the ITIL® Foundation course. This enables the organisation to
introduce Event Management, Incident Management, Request
Fulfilment, Problem Management and Access Management processes, the
Service Desk, Technical Management,
IT Operations Management and Application Management functions as
integral parts of its overall business-focussed Services
Framework.
For full details of all our courses, bookings call us on
01189 123456 or email enquiries@globalknowledge.co.uk