CIPT1/2 - Cisco IP Telephony Part 1 v4.1

Cisco Course v4.1 | CallManager Software v4.1 | Prepares you for Cisco Exam 642-444 CIPT

Price: £895 (ex. VAT)

This CIPT1/CIPT2 v4.1 Self-Paced e-Learning course provides you with the knowledge to fully leverage basic and advanced features of Cisco CallManager (CCM) 4.1 and IP telephones. Learn to deploy video in your IP telephony network and to properly secure your voice and video communications, and gain enhanced skills for monitoring and managing your network. By learning to build, manage, and troubleshoot campus and multisite WAN IP telephony solutions, you can deploy the right infrastructure to optimize your network's performance.

Features:
Lab Demonstrations - Based on version 4.1, comprehensive CIPT1/CIPT2 lab demonstrations-the same labs taught in our classroom-supplement your more formal Cisco training and are a perfect complement to Self-Paced e-Learning. Watch the instructor build, manage, and troubleshoot a campus and multisite WAN IP telephony solution.
Pre- and Post-Assessments - A comprehensive set of pre- and post-assessments feature questions map to your course content. By using the pre-assessments, you'll be able to concentrate on specific learning objectives and skills acquisition goals. The post-assessments provide immediate feedback on what you've learned. If you're taking the course over the Internet, links are provided to take you directly to the information you need to review.
Knowledge Checks - Questions throughout your course content ensure that you understand the lessons as you go, so you can meet your learning objectives and get the most out of the course.
Certification
You will also receive access to Self Test Software's exam prep products and one FREE exam voucher.

What You'll Learn

• Describe and Identify all Components of a Cisco IP Telephony Network
• Configure the IP Network
• Install and Upgrade a CallManager System
• Build an IP Telephony Campus Solution
• Build a Multisite WAN IP Telephony Solution with a Distributed and a Centralized Call Processing Network
• Use Windows 2000 and CallManager Monitoring Applications to Monitor and Troubleshoot an IP
• Telephony Network for Efficiency, Usage, and Network Caveats
• Configure Digital and Analog MGCP and H.323 Protocol Gateways
• Configure Intercluster Trunks
• Configure a Voice over IP Gatekeeper
• Configure a Dial Plan with Fail Over Capabilities
• Configure Calling Search Spaces and Partitions
• Configure Hardware-Based Conferencing
• Configure Custom Ring Types
• Configure Cisco IP Communicator
• Configure Music on Hold
• Configure SRST
• Configure and Install BAT and BARS
  

Course Outline

Course Introduction
Introducing Cisco CallManager
Identifying Cisco CallManager Cluster and Deployment Options

Lab 1: Enhanced - Topology and Deployment
Identifying Cisco IP Telephony Endpoints
Configuring Cisco CallManager to Support IP Phones

Lab 2: DHCP

Lab 3: CallManager Initial Setup
Configuring Cisco Catalyst Switches
Configuring Cisco IP Communicator

Lab 4: BARS

Lab 5: IP Phone and IP Communicator Configuration
Using the Bulk Administration Tool

Lab 6: BAT
Configuring Gateways and Trunks (with simple introduction to route plans)

Lab 7: Enhanced - Gateway Lab 1: ICT

Lab 8: Enhanced - Gateway Lab 2: FXS

Lab 9: Enhanced - Gateway Lab 3: FXO Incoming
Configuring Basic Route Plans

Lab 10: Enhanced - Gateway Lab 4: PRI Incoming

Lab 11: Exclusive - Gateway Lab 5: T1-CAS

Lab 12: Exclusive - Dial Plan Lab 1: Outgoing to PSTN PRI
Configuring Complex Dial Plan Elements

Lab 13: Exclusive - Dial Plan Lab 2: Outgoing to PSTN from H323 Gateway (Optional)

Lab 14: Enhanced - Dial Plan Lab 3: PRI/ICT Failover
Configuring Hunt Groups and Call Coverage

Lab 15: Dial Plan Lab 4: Hunt Lists and Call Coverage
Implementing Class of Control

Lab 16: Dial Plan Lab 5: Class of Service

Lab 17: Exclusive - Dial Plan Lab 6: Challenge Lab
Implementing Multiple Site Deployments

Lab 18: Exclusive - Regions and Device Pool Deployment in Multisite Centralized Deployment

Lab 19: Exclusive - CAC: Location Deployment in Multisite Centralized Deployment

Lab 20: CAC: Gatekeeper

Lab 21: SRST
Configuring Media Resources

Lab 22: MOH and Software Conferencing
Adding Users and Customizing User Options

Lab 23: Users
Configuring User Features - Part 1

Lab 24: IP Phone Features
Configuring User Features - Part 2
Securing the Windows Operating System

Lab 25: Securing the Windows Operating System
Securing Cisco CallManager Administration

Lab 26: Securing CCM Administration using MLA
Preventing Toll Fraud

Lab 27: - Exclusive - Class of Service 2: Preventing Toll Fraud using COS
Hardening the IP Phone

Lab 28: Hardening the IP Phone
Understanding Cryptographic Fundamentals
Understanding PKI
Understanding Cisco IP Telephony Authentication and Encryption Fundamentals
Configuring Cisco IP Telephony Authentication and Encryption

Lab 29: Authentication and Encryption
Introducing IP Video Telephony
Configuring Cisco VT Advantage

Lab 30: Video
Introducing Database Tools and Cisco CallManager Serviceability
Monitoring Performance
Configuring Alarms and Traces
Configuring CAR
Using Additional Management and Monitoring Tools

Lab 31: Monitoring and Managing the CallManager

Lab 32: Extension Mobility (Optional)

Lab 33: Softphone and Attendant Console (Optional)
Configuring CallManager Attendant Console
Configuring Cisco IP Manager Assistant

Lab 34: Hardware Conferencing and Transcoding (Optional Challenge Lab)

Labs


Lab Demonstrations
In our lab descriptions, an enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an exclusive lab contains material that is not offered by any other provider.

Our CIPT 1/CIPT2 lab environment consists of up to twelve interconnected CallManager 4.1 clusters. Two students are responsible for configuring each cluster, and each cluster contains one 2811 Integrated Services Routers running IOS 12.4-11.XJ representing a HQ deployment. A sophisticated telephony simulation is provided allowing students to configure PRI and FXO ports connecting to the PSTN, T1-CAS DS0-Groups connecting to a channel bank connected to two PBXs, and FXS ports connected to analog phones. Each 2811 router is provisioned with a PVDM2-32 providing DSP resources and a serial card for WAN connectivity. Cisco's VT Advantage cameras and USB security keys are deployed to provide video and security capabilities.

Lab 1: Enhanced - Topology and Deployment
Wire the CIPT 1 classroom network and image the CallManager servers for each cluster. The CallManager is installed but not configured. A base IP configuration is placed on the student routers. This lab takes less than 60 minutes, and no additional wiring is required for any later labs.

Enhanced content: Extension mobility test profiles

Lab 2: DHCP
Configure two DHCP scopes and a helper-address to support IP Phone deployment.

Lab 3: CallManager Initial Setup
Preparing for later labs, activate CallManager services, enable auto registration, provide IP Phones with an initial configuration, and configure CDR and tracing.

Lab 4: BARS
Configure and test Cisco's CallManager Backup and Restore System.

Lab 5: IP Phone and IP Communicator Configuration
Further configure IP Phones and deploy IP Communicator.

Lab 6: BAT
Use the BAT tool to add phones to the CallManager configuration.

Lab 7: Enhanced - Gateway Lab 1: ICT
Install and test intercluster trunks allowing dialing to all other student pods.

Enhanced content: Full mesh across all clusters

Lab 8: Enhanced - Gateway Lab 2: FXS
Establish a base MGCP configuration for the student pod 2811 router. Configure MGCP control of one of the two FXS ports. Configure H.323 for control of the second of the two FXS ports, and enable Caller ID for both ports.

Enhanced content: Test Caller ID for FXS ports

Lab 9: Enhanced - Gateway Lab 3: FXO Incoming
Configure MGCP control of one of the two FXO ports. Configure H.323 for control of the second port, and configure a PLAR to an attendant phone. Test the configuration by dialing 7-digit numbers assigned to your analog lines. This lab demonstrates the different handling of Caller ID for H.323 and MGCP controlled FXO ports.

Enhanced content: Multiple FXO ports, Caller ID on FXO

Lab 10: Enhanced - Gateway Lab 4: PRI Incoming
Configure MGCP control of a PRI connection to the PSTN. Illustrate Q.931 backhauling. Demonstrate Caller ID support for MGCP control of PRI ports.

Enhanced content: Router-based PRI

Lab 11: Enhanced - Gateway Lab 5: T1-CAS
Configure four DS0s on a T1-CAS circuit connecting your 2811 to a channel bank connected to two PBXs. The DS0s are organized into route groups in the CallManager and routing is provided between the IP phones and the phones attached to the two PBXs.

Lab 12: Enhanced - Dial Plan 1: Outgoing to PSTN PRI

Configure and test a dial plan allowing routing to external numbers. The dial plan deployed can be used as the template for a real-world deployment. Investigate overlapping 7- and 10-digit dialing (the QQQ above represents a local area code). You will be able to completely test your dial plan using the equipment in your own pod.

Exclusive content: Full dial plan

Lab 13: Enhanced - Dial Plan 2: Outgoing to PSTN from H.323 Gateway
Deploy more than a dozen dial peers in this lab illustrating some more complicated aspects of H.323 configuration.

Lab 14: Enhanced - Dial Plan 3: PRI/ICT Failover
Explore the use of the CallManager dial plan hierarchy to support fault-tolerant routing.

Enhanced content: Test failover to any other pod

Lab 15: Dial Plan 4: Hunt Lists and Call Coverage
Configure a hunt list to illustrate this aspect of CallManager configuration.

Lab 16: Dial Plan 5: Class of Service

A real-world Class of Service deployment is put in place in this lab. You will be able to completely test your Class of Service using the equipment in your own pod.

Lab 17: Enhanced - Dial Plan 6: Challenge Lab
Only at Global Knowledge will you have the opportunity to challenge yourself with a lab modeling a multisite centralized set up. Configure a dial plan and accompanying Class of Service forcing calls from the "HQ phone" out the PRI and from the "BrA phone" out the FXO ports. Test and verify that the routing to external numbers takes the correct path.

Lab 18: Enhanced - Region and Device Pool Deployment in Multisite Centralized Deployment
Using the same multisite centralized model used in Lab 17, configure regions and device pools supporting use of G.711 at HQ and BrA but G.729 between these locations. Test and verify that the correct codecs are used for calls between phones and gateways.

Lab 19: Enhanced - CAC: Location Deployment in Multisite Centralized Deployment
Using the same multisite centralized model used in Labs 17 and 18, configure locations controlling the numbers of calls between HQ and Branch locations.

Lab 20: CAC: Gatekeeper
Replace your fully meshed intercluster trunks with a single gatekeeper-controlled intercluster trunk targeting a preconfigured gatekeeper cluster running in the core of the network. Explore using the gatekeeper to control the numbers of calls between sites.

Lab 21: SRST
Configure and test Cisco's SRST feature.

Lab 22: MOH and Software Conferencing
Deploy MOH and software conferencing.

Lab 23: Users
Add users to the system and configure and test various user features such as IP Phone services.

Lab 24: IP Phone Features
Test a variety of phone features including Call Park, call pickup, barge, and softkey template configuration.

Lab 25: Securing the Windows Operating System
In this lab, secure the windows operating system and create a login legal message. Set up an auditor user group and install Cisco CSA.

Lab 26: Securing CCM Administration using MLA
Explore controlling various administrators' capabilities using Cisco's Multilevel Administrative feature.

Lab 27: Exclusive - Class of Service 2: Preventing Toll Fraud using COS
Configure Class of Service including Time of Day Routing and FAC (Forced Authority Codes). Restrict Call Forwarding and block commonly exploited area codes.

Exclusive Content: Full CoS Implemented for Toll Fraud

Lab 28: Hardening the IP Phone
Harden your IP Phones by controlling settings access, gratuitous ARP, PC Voice VLAN access, and web access.

Lab 29: Authentication and Encryption
Activate the CallManager services needed for authentication and encryption, and install and configure the Cisco CTL client so phone certificates can be generated and downloaded to the phones to enable authentication and encryption. Validate all aspects of phone security including recording and playing back a conversation before and after encryption is enabled.

Lab 30: Video
Enable video capabilities and install the Cisco VT Advantage software so video calls can be placed. Configure locations to control bandwidth usage for video calls.

Lab 31: Monitoring and Managing the CallManager
Deploy and test a number of management and monitoring tools, including Microsoft Performance Monitor and Cisco's Real Time Monitoring Tool. Configure different alarm levels and destinations and explore CallManager tracing.

Lab 32: Extension Mobility (Optional)
Configure Cisco's Extension Mobility feature.

Lab 33: Softphone and Attendant Console (Optional)
Configure Cisco's Softphone and Attendant Console products.

Lab 34: Hardware Conferencing and Transcoding (Optional Challenge Lab)
Explore the capabilities of PDVM2-32 DSP resources available on all student routers