Unified Communications
Handset Training
UC-trainer is a customised
interactive web-based guide that can be used as part of the
pre-migration communication to users and to help those users
navigate through the features of
their new system. Additionally, it can be used for new starts as
part of an induction programme.
The content can be provided in various languages
such as English, French (France, Swiss, Belgium), Flemish, German,
Russian, Polish, Italian, Spanish, Swedish, and Danish. Other
languages can be developed as required.
Customistation and
Branding
The content and branding of the package can be customised to your
organisation's specific requirements to reflect your live
environment. Multiple phone models, functionality and software
applications like Personal Communicator and MeetingPlace Express
can be incorporated into the package. Corporate colours and logos
can also be included.
UC-trainer can also incorporate bespoke
content – some examples would be:
- Room Booking Systems
- Multifunctional
Devices
- Mobile Handsets – e.g.
Blackberries/Smart Phones
Prices for this are provided on
request.
Easily
Upgradeable
Cisco Unified Communications are constantly evolving and as new
features and functions become available your UC-Trainer can be
upgraded to reflect this (this is a chargeable service).
Delivery
The final product is delivered as swf flash files. These can be
distributed by the company as required, for example through the
company intranet or on CD.
Instructor-led
Training
- End User
Training & Floorwalking: Training for standard end users, switchboard operators,
call centre staff, personal assistants, executives, power users,
Train-the-trainer.
- System Administration
Training: Flexible system admin training for individuals
responsible for adds, moves & changes on Cisco Communications
Manager, Cisco Unity & Cisco UCCX/E and IPFX.