IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management
- Course Code TP370G
- Duration 3 days
- Version link.aspx
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
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Course Overview
TopThis course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.
Course Schedule
TopTarget Audience
TopThis intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.
Course Objectives
Top- Describe the logical representation of assets and configuration items
- Create and specify Configuration Items manually or through promotion, or import
- Verify IT configurations through Configuration Item audit
- Articulate how IBM SmartCloud Control Desk support Service Asset Management
- Create and implement automated changes from response plans
- Perform impact analysis, schedule, and authorize changes
- Understand how IBM SmartCloud Control Desk supports the Release Management Process
- Perform mass updates of software from the Definitive Medial Library
Course Content
TopDay 1:
- IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
- Organization of Configuration Item information
- Configuration Management Fundamentals
Day 2:
- Change Management Processes, Roles and Responsibilities
- Change Management Fundamentals
- Advanced Change Processing
Day 3:
- Release Management Fundmentals
- Loading and promoting CIs Overview
Course Prerequisites
TopYou should have:
- Familiarity with the ITIL Service Management processes
- Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course
- TP370G
- IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management
- Cloud Computing
- TP370G | IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management | Training Course | IBM.
- IBM