What are the office opening hours?
Our office opening hours are 08:00 to 18:00 from Monday to
Friday
What time are courses scheduled to start?
Our courses are scheduled to start at 09:30, however in certain
instances the course start time may vary slightly, to confirm the
start time of the course you are booked on, please contact our
Customer Services team on 01189 123456.
What is Global Knowledge's booking cancellation
period?
When a delegate fails to attend, withdraws or transfers from a
course providing at least X working days’ written notice prior to
the schedule start of the course, cancellation charges as detailed
below will apply. Please also note that a cancellation charge
refers to a specific course date and therefore a transfer to a
later course also counts a cancellation.
a. Written Notice of Cancellation or
Transfer – Public Scheduled Courses
11-20 working days: 50% of course fee
0-10 working days: 100% of course fee
b. Written Notice of Cancellation or
Transfer
- Public scheduled Course booked as
part of a Prepaid Course Passport
11-20 working days: 50% of course fee
0-10 working days: 100% of course fee
c. Written Notice of Cancellation or
Transfer – Closed Company Courses
0-30 working days: 100% of course fee
How long will Global Knowledge hold a provisional
booking?
Global Knowledge will maintain a provisional booking for 10 days
from the date the booking is received. If confirmation of the
booking is not received within this period but we will
unfortunately have to cancel the provisional booking to allow other
delegates to book onto the course.
What payment methods does Global Knowledge
accept?
Payment for a course must be received prior to the start
date of the course. Payment for a course or an exam can be
accepted by bank transfer, cheque, cash or via credit
card.
What time is the testing centre open?
See our
testing centre details.