CAPPS - Integrating Cisco Unified Communications Applications v8.0

Price: £895 (ex. VAT)

Discover the integration options of Cisco Unified Presence, Cisco Unity Express, and Cisco Unity Connection in this course. You will learn about voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms. You will also learn about Cisco Unified Presence and Cisco Unified Personal Communicator integration options with Cisco Unified Communications Manager (CUCM).

This course is delivered via WebEx. Headsets are recommended but not required. Course hours are generally 3pm–11pm GMT.

What You'll Learn

• Voice mail integration options and requirements
• Cisco Unity Connection in a CUCM deployment
• Implement Cisco Unity Express in a CUCM Express deployment
• Implement voice mail networking using VPIM
• Implement Cisco Unified Presence and Cisco Unified Personal Communicator

Who Needs to Attend

• Network administrators and network engineers
• CCNP Voice candidates
• Systems engineers

Prerequisites

• ICOMM - Introducing Cisco Voice and UC Administration v8.0
• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
• CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

Follow-On Courses

• CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0
• TVOICE - Troubleshooting UC Systems v8.0

Certification Programs and Certificate Tracks

This course is part of the following programs or tracks:

• CCNP Voice - Cisco Certified Network Professional Voice

Course Outline

1. Introduction to Voice Mail

• Voice Mail Integration Overview
• General Requirements for Voice Mail Integration

2. Cisco Unity Connection in a CUCM Environment

• Integrating with CUCM
• Configuring the Cisco Unity Connection System
• Using Cisco Unity Connection Partitions and Search Spaces
• Implementing Cisco Unity Connection Call Management
• Configuring Cisco Unity Connection Users
• Monitoring and Troubleshooting Cisco Unity Connection

3. Cisco Unity Express Implementation in a CUCM Express Environment

• Cisco Unity Express Overview
• Integrating Cisco Unity Express with CUCM Express
• Configuring the Cisco Unity Express System
• Configuring Cisco Unity Express Users
• Cisco Unity Express AutoAttendant
• Troubleshooting Cisco Unity Express

4. Voice Profile for Internet Mail (VPIM) Implementation

• VPIM Basics
• Implementing VPIM in Cisco Unity Connection
• Implementing VPIM in Cisco Unity Express

5. Cisco Unified Presence Implementation

• Cisco Unified Presence
• Cisco Unified Presence Components and Communication Flows
• Integrating Cisco Unified Presence
• Configuring Cisco Unified Presence Features and Implementing Cisco Unified Personal Communicator
• Verifying and Troubleshooting Tools for Cisco Unified Presence Components

Labs

Lab 1: Integrate the CUCM and the Cisco Unity Connection Voice Mail System - Part 1

Lab 2: Integrate the CUCM and the Cisco Unity Connection Voice Mail System - Part 2

Lab 3: Integrate the CUCM and the Cisco Unity Connection Voice Mail System - Part 3

Lab 4: Integrate the CUCM and the Cisco Unity Connection Voice Mail System - Part 4

Lab 5: Integrate the CUCM and the Cisco Unity Connection Voice Mail System - Part 5

Lab 6: Unity Connection Authentication Rules

Lab 7: Unity Connection Partition and Search Space

Lab 8: Unity Connection User Templates and User Mailbox Creation

Lab 9: Add a Mailbox in Cisco Unity Express

Lab 10: Configure a Login Policy in Cisco Unity Express

Lab 11: Configure an Auto-Attendant