Global Knowledge Webinars

Presenter: Barry Corless
Company: Global Knowledge

Do you really want to hurt me? You can by not choosing to do business with my organisation. Of all the elements that make up a world class service offering (the product, the price, etc) one stands alone as the single biggest factor in defining with whom one chooses to do business…the service.

Do you really want to make me cry? You will if you have the right product, price point and people and fail to adopt a service culture. This talk will examine some of the factors working against the creating of a culture and suggest some of the answers.

As well as an obvious thing for 80s music, Barry has over 20 years IT industry experience in public sector, retail and IT service provider roles. He has been managing and delivering service management education and consultancy solutions since 1999. In addition to his role with Global Knowledge, he is currently ex-chair of itSMF (UK), former ITIL version 2 Chief Examiner for the APM Group, a current ITIL senior examiner and a fellow in the PrlSM Institute.

Duration: Approximately 60 minutes
Language: English 
Technical Requirements: Internet connection and computer speakers or headphones for audio.

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Presenter: Michelle More
Company: Global Knowledge

Research has shown that high-functioning teams are more productive, get better results and contribute more significantly towards employee engagement versus employees working alone.  The challenge is that there are many factors that get in the way of team success. In Leveraging the Power of Teamwork webinar Michelle will discuss what it takes to both lead and work as a member of a high-performing team.

The webinar will include the following elements:

• What is a Team?
• Characteristics of Effective Teams
• The Team Development Process
• Overcoming Common Sources of Team Conflicts
• Leading and working on virtual teams

Duration: Approximately 60 minutes
Language: English 
Technical Requirements: Internet connection and computer speakers or headphones for audio.

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Date: Wednesday 14th March 2012 (16:00 GMT)

Presenter: John Berry
Company: Global Knowledge

We have been hearing about IPv6 for many years now and all the scare stories about running out of IP addresses and the internet grinding to a halt. Sensational stories always make good copy for newspapers and magazines however they often hide some of the real issues.

The internet and the services we use it for is now full of compromises, it has grown at a rate nobody could predict. We could do so much more, but we are having to work within an infrastructure that is starting to show the strain. If they are not capable of meeting the demands of the user everything gets dragged down to their restricted capabilities. 

This is where we are now with networking. We have avoided the issues for a long time, the time has come to start addressing them.

In this webinar, speaker John Berry aims to provide an independent, unbiased assessment of where we are today and what we have to do. No scare stories, just the facts.

The webinar will include the following elements:

Duration: Approximately 60 minutes
Language: English 
Technical Requirements: Internet connection and computer speakers or headphones for audio.

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Presenter: Michelle More
Company: Global Knowledge

Being successful in today’s fast-paced business environment requires the ability to achieve results by working with and through other people.  Regardless of whether you have formal leadership responsibilities or not – you need to be able to influence others to achieve goals.  The challenge is that influence, when used inappropriately, can damage relationships and become a roadblock to success.  

In the Influencing for Success webinar Michelle will discuss how to achieve positive results by applying the right influence tactics in the right situation.

The webinar will include the following elements:

• The Key Elements of Positive Influence
• Personality and Influence
• 7 Influence Tactics and when to Apply Each
• Developing Influential Communications

Duration: Approximately 60 minutes
Language: English 
Technical Requirements: Internet connection and computer speakers or headphones for audio.

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