The next version of ITIL is being released in May this
year and Global Knowledge will be one of the first learning
services providers in the UK to offer training courses on the new
version.
Detailed below are the answers to some
of the questions that we are regularly being asked by our customers
on ITIL v3.0.
“Version 3.0? What happened to Version
2?”
The first version of ITIL (the IT
Infrastructure Library) was originally written in the mid 1980s and
comprised 40+ function-based books. It was revised into its current
(version 2) form in the late 1990s, consolidated into 10
process-based books. For almost 2 years the ITIL Refresh project
has been underway by the Office of Government Commerce (OGC).
Why change it?
ITIL has always been about aligning provision
and management of IT Services to meet the requirements of the
business organization. It is intended to make ITIL more relevant
and accessible by:
- integrating business and IT service
strategies more closely
- providing fit-for-purpose transition
models
- describing management of service provision
and sourcing
- easing implementation and management of
services in a changing environment
- improving measurement and demonstration of
value (cost-benefit analysis)
- identifying triggers for service improvement
throughout the service lifecycle
- addressing gaps which existed or have arisen
in the current version
What will change?
The current core Service Management books,
based on the 10 key ITIL processes, are to be replaced with a core
set of 5 volumes forming a service lifecycle structure, plus a
complementary set of books relevant to specific industry,
stakeholder or practice areas.
The books will still be available as hard copy
and CD format, but also as online subscription and the OGC are
looking to create an internet portal to make various templates and
other material available.
The Managers Certificate course is likely to
change quite markedly to take account of the new lifecycle
structure and there will be qualifications based on the core
library. There will probably be upgrade or conversion courses
available to gain an understanding of the new structure.
What will stay the same?
The key ITIL processes are still there, but
incorporated into the most relevant lifecycle volume.
The Awareness and Foundation level courses are
not likely to change too much in the short term. This is because
the core processes and terms are not changing. Process-based
Practitioners’ Certificates are also not likely to change much, as
they are based on one or more of the ITIL Service Delivery/Support
processes.
When is it happening?
The 5-volume lifecycle-based ITIL Core
Library should be published at the end of May
2007 (date revised 6th February). The
translation of the ITIL Core Library into multiple
languages will also commence at that time.Following this, the more
specific ITIL Practices for Service Management
(Complementary Series) will be published, and the
ITIL Value Added Products (internet download
content) will start to be made available.
For the latest information on ITIL
v3.0 contact your Account Manager on 01189 777 766.