Ensuring return on your investment
Although often overlooked when embarking on major developmental initiatives, evaluation is a key part of ensuring that investment in a particular programme has delivered a significant return in terms of performance improvement. Evaluation allows us to establish whether what is delivered meets the educational objectives for which it was developed and supports the attainment of the business objectives it set out to underpin.
Global Knowledge has a wealth of experience in helping organisations to assess the effectiveness of educational programmes, using a methodology based on Donald Kirkpatrick’s four stage model.
| Level |
Evaluation Measure |
|
Level 1
Reaction |
Do they like it? |
Course evaluation sheets
Online questionnaires |
Level 2
Learning |
Do they understand it? |
Self-assessment,
accreditation, captured on LMS |
Level 3
Behaviour |
Can they apply it? |
Post-event assessment; Feedback from line managers /team leaders
Dialogue with learners |
Level 4
Business Results |
Does it make a difference? |
Separate exercise to assess the impact of programme on the business |
Metrics That Matter
Global Knowledge understand the importance of measuring the effectiveness of staff training and the business impacts it has. Metrics that Matter has been created to implement, monitor and report on training, maximise ROI and subsequently reduce wasted learning expenditures.
Find out how Global Knoweldge's Metrics That Matter could help you
For more information, call us on 0118 912 1929 or email info@globalknowledge.co.uk
