Terms and Conditions

GLOBAL KNOWLEDGE  NETWORK TRAINING LTD
TERMS AND CONDITIONS OF SUPPLY

1.   APPLICABILITY

The Purchaser contracts with Global Knowledge Network Training Ltd. (“Global Knowledge”) on its own behalf and on behalf of persons (delegates) who are enrolled by the Purchaser on Global Knowledge. courses including courses on Global Knowledge provided premises (facilities and seminars), on Purchaser provided premises (onsite courses) or who receive packaged courses ordered on their behalf by the Purchaser.  These terms and conditions supersede and replace any previous agreements, proposals or representations made between the Purchaser and Global Knowledge for the provision of Facilities and seminars, Onsite courses and packaged courses. These terms and conditions shall prevail notwithstanding any terms and conditions contained in any order submitted by the Purchaser.  Any variation must be agreed in writing by Global Knowledge.  The Waiver by Global Knowledge of any breach of any term of this Agreement shall not prevent the Subsequent enforcement of that term and shall not be deemed to be a waiver of any subsequent breach.

2.   AUTHORISATION

The Purchaser hereby certifies that all Delegates are employed directly by, or are under contract to, the Purchaser and undertakes to bring these terms and conditions to the attention of Delegates.

3.   CONFIDENTIALITY AND COPYRIGHT

The Purchaser and Delegates will not:

(a) Disclose or provide or make available to any person other than the Purchaser or Global Knowledge, or remove from Global Knowledge’s premises any Global Knowledge program materials or copies thereof acquired as a result of receiving Global Knowledge services without Global Knowledge’s prior consent.

(b) copy in whole or in part of any program materials acquired as a result of receiving Global Knowledge’s  services except under the supervision of or in accordance with the instructions of Global Knowledge’s personnel.  Program materials consist of the basic material and their related optional materials for Global Knowledge program products, Global Knowledge’s special programs and other Global Knowledge licensed programs. NOTE: Global Knowledge materials and courses are provided for the exclusive use of the Purchaser and Delegates.  All rights in such materials and courses are reserved.  The recording, copying, loan, unauthorised hire, public showing or broadcasting of such materials and courses are prohibited.

4.   INDEMNITY

(a) Global Knowledge will indemnify the Purchaser and Delegates against direct injury or death caused by defects in any Global Knowledge’s products or by the negligence of its employees.

(b) Global Knowledge will indemnify the Purchaser and Delegates against direct damage to property caused by any Global Knowledge product or by negligence of Global Knowledge’s employees.   Global Knowledge’s total liability under this sub-clause shall be limited to £250,000 for any one event or connected events.

5.   START DATE/DELIVERY

(a) Onsite Training and Facilities and Seminars will commence on the date specified by Global Knowledge in the confirmation of acceptance issued to the Purchaser.  Packaged Courses will be delivered to the Purchaser as soon as reasonably practicable.  Global Knowledge shall not be liable for any costs or damages suffered by the Purchaser or Delegates as a result of any delays in delivery of Packaged Courses or the cancellation or postponement of either Onsite Courses or Facilities and Seminars.

(b) All Delegates will be required to complete a Delegate Registration Form on the start date of each course.

6.   SCHEDULING CLASSES

We will specify the dates of public scheduled classes. We may cancel any scheduled class on notice.  If we cancel a class for which you have prepaid, we will refund the price you paid.

7.   WARRANTY

All materials and audio visual media e.g. video cassettes, audio tapes and work books supplied by Global Knowledge are warranted for a period of ninety (90) days.  Computer media, e.g. Disk packs, Magnetic tapes, etc., are warranted against defects in material and workmanship under normal proper use in its original and unmodified condition for the period set  forth above.  If found defective by Global Knowledge within the terms of this warranty, Global Knowledge’s sole obligation shall be to repair or replace (at its option) the defective product.  If Global Knowledge determines the product is not defective within the terms of this warranty, the Purchaser shall pay all costs of handling and return transportation.  All replaced products become the property of Global Knowledge.  Global Knowledge shall not be liable for any errors or omissions in any written material supplied by Global Knowledge.  Except for the express warranties stated in this clause.  Global Knowledge disclaims all other warranties whether express or implied by statute common law or otherwise, and save as detailed in Clause 4 the warranties in this clause are in lieu of all obligations and liabilities on the part of Global Knowledge for damages arising out of or in connection with the use or performance of its product.  In no event shall Global Knowledge be liable for indirect or consequential loss suffered by the Purchaser or Delegates and arising out of Global Knowledge’s performance under this agreement.

8.   CANCELLATION AND TRANSFER

The Purchaser agrees to pay the following charges to Global Knowledge in the Event that for whatever reason a Delegate fails to attend, withdraws or transfers from a course without providing at least twenty (20) working days’ written notice prior to the schedule start of the course. In this respect, a cancellation fee refers to a specific course date and therefore a transfer to a later course counts as a cancellation.

a. Written Notice of Cancellation or Transfer  – Public Scheduled Courses

11-20 working days:          50% of course fee

0-10 working days:           100% of course fee

b. Written Notice of Cancellation or Transfer  – Public scheduled Course booked as part of a Prepaid Course Passport

11-20 working days:          50% of course fee

0-10 working days:            100% of course fee

c. Written Notice of Cancellation or Transfer  – Closed Company Courses

0-30 working days:      100% of course fee

The Consumer Protection (Distance Selling) Regulations 2000

In the case of transactions where the above regulations apply then the Purchaser shall have the right to cancel this contract without liability within 14 days provided that the company has not commenced delivery of the services during this period.

9.   PAYMENT TERMS

a. Public Scheduled Courses

Unless otherwise stipulated by Global Knowledge, fees for all public scheduled courses are payable by the Purchaser twenty (20) working days prior to course commencement, or at time of order where this is less than twenty (20) working days before course commencement. If we do not receive payment we reserve the right to cancel the course booking. 

B.Closed Company Courses

Unless otherwise stipulated by Global Knowledge, fees for Closed Company Courses are payable within thirty (30) days from date of invoice, or at time of order where this is less than thirty (30) working days before course commencement. If we do not receive payment we reserve the right to cancel the order. 

c. Prepaid Course Passports and Prepayments

Fees for Prepaid Course Passports are payable from date of invoice. Orders for courses to be taken as part of a prepaid course passport will not be accepted until full payment is received. If we do not receive payment we reserve the right to cancel the order.

Unless otherwise specified at the time of booking all Course Passports and other forms of Prepayment products are valid for one year from the date of invoice only.  Any unused balance remaining at the end of this period will expire.

All prices are quoted exclusive of VAT and Global Knowledge will apply VAT to all fees in accordance with the legislation in force at the time of booking.

10. THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

In the case of transactions where the above regulations apply then the Purchaser shall have the right to cancel this contract without liability within 14 days provided that the company has not commenced delivery of the services during this period.

11. MICROSOFT SOFTWARE ASSURANCE VOUCHERS SCHEME

Global Knowledge accepts Microsoft Software Assurance Vouchers (SAV) in payment for Microsoft authorised training.  Under the terms of the Microsoft SAV scheme vouchers cannot be used for payment of cancellation charges or transfer fees.  Customers using Microsoft SAV to pay for training with Global Knowledge are themselves liable for all cancellation and transfer charges in accordance with the Cancellation and Transfer clause above.

12.  EXPORT OR RE-EXPORT LIMITATION

Notwithstanding any other provision of this Agreement, the training, products, services and/or technical data covered by this Agreement, can only be delivered subject to Global Knowledge obtaining the required export licence or authorisation from the US Department of Commerce as required by the Export Administration Regulations.  Regardless of any disclosure made by the Purchaser/Delegates to Global Knowledge of an ultimate destination of the products and/or technical data, it is the Purchaser’s sole responsibility to obtain the necessary approvals from the US Government and other government authorities before exporting from the country of purchase any such products or technical data.

13.  ASSIGNMENT

The Purchaser will not assign the benefit of this Agreement without obtaining the prior written consent of Global Knowledge.

14.  PROPER LAW

The proper law governing this agreement shall be English and the forum for settling any disputes under this Agreement shall be the English courts.

15. POINT OF CONTACT

Any communication regarding the above terms and conditions should be addressed to :

Global Knowledge, Customer Services Department, Mulberry Business Park, Fishponds Road, Wokingham, Berkshire, RG41 2GY

E mail : customer.services@globalknowledge.co.uk