ITIL foundation v3 conversion training available from June

London, UK, 3 May 2007. Global Knowledge, Europe’s largest independent training company, has announced details and course dates for a new ITIL version 2 to version 3 conversion course to quickly get enterprises up to speed on the latest ITIL service management methods.

The one day instructor led training course provides an introduction to ITIL version 3 best practice and explains how ITIL V3 differs from ITIL V2 guidelines. It examines in detail the new service lifecycle approach to implementing new and changed services, and outlines all changes to existing processes as well as covering the new additional processes.

ITIL version 3 moves away from a process model to a five-stage interlinked model that covers the complete lifecycle of service management. The five stages are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The ITIL version 3 conversion course focuses on new and changed concepts, new definitions and terminology and key interfaces.

The ITIL version 3 conversion course will be available at Global Knowledge training centres from June 2007, with the first course running at the Old Broad Street London training centre on 4 June, with regular courses scheduled thereafter.