ZDNet.co.uk review our Cisco IP Telephony training delivery

Richard Thurston ZDNet.co.uk

Published: 30 Oct 2007

Cisco's IP telephony offering has become so complex in such a short period of time that to learn about it now involves a two-part, eight-day training course. Delegates can either attend the two parts as a standalone option (and take the course exam if they choose), or take a further four courses and go for the Cisco Certified Voice Professional (CCVP) qualification.

Global Knowledge is an official training partner of Cisco, and so closely follows its curriculum. It is one of the largest training providers for Cisco in the UK, having acquired the previous largest provider, Azlan, in March 2006. As a result of the acquisition, it boasts a range of training centres across the South East, the Midlands and the North.

The course focuses on CallManager (now called Cisco Unified Communications Manager), the call-processing software in Cisco's IP telephony offering. Delegates can choose to learn about CallManager version 4, the most widely deployed Windows-based version, or version 5, which is Linux-based.

ZDNet.co.uk reviewed the first part of the eight-day course and chose to focus on version 4. The first part lasts five days and covers about five-eighths of the content. Delegates are given dates for the second part, which is three days in length, shortly after the conclusion of part one.

To view our rating and see how we faired in ZDNets eyes click here: ZDNet review GK