Cisco Unified Contact Center Enterprise Specialist

Cisco Learning specialised partnerEnterprise-level contact centers utilising the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

None

Required Exams and Recommended Training  

Required Exam Recommended Training 
600-455 UCCED Deploying Cisco Unified Contact Center Enterprise (DUCCE)
600-460 UCCEIS Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)
Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

Recertification

Complete one of the following recertification options every two years:

  • Re-take and pass all exams for each Specialist certification indicated on the specific certification page. Please note: this includes ALL exams whether refreshed or not.
  • Pass a current CCIE or CCDE written exam

Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.


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