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Unified Communications

So you're installing a new telephony system, have you considered the impact this will have on your organisation.

Will all your staff be able use the new systems effectively and professionally? What is the cost of losing a call?

Will that client come back?

Will that revenue be lost?

Training is key to obtaining your users acceptance of a new communication technology. Having worked with a number of different organisations Global Knowledge understand that the success of any communications systems upgrade and rollout depends on the quick, seamless and “hassle free” adoption of the new product.

The initial investment of time and effort to give your staff this kind of training will ensure your organisation is an efficient and effective business. The preparation and hard work behind the scenes will not only be positively viewed by your organisation it will minimise any negative impact on the business. It also allows employees to take advantage of, and understand the new features and functionality available to them from day one. 

To help with the transition to a new system, Global Knowledge have have developed a range of online support and tutorial tools that will aid the rollout and maintain business as usual.

Lync 2010

Microsoft Lync 2010, the upgrade to Microsoft Office Communicator, allowed businesses and users to communicate effectively within your organisation. Tools such as IM, Presence, Voice and Video enable closer virtual working and increased efficiency.


Lync 2013

Microsoft Lync 2013 delivers communications for the users in any business. They have the ability to find and communicate with all colleagues independent of locations and time zones; using a variety of communication methods such as Instant Messaging, Conferencing, and Voice. Microsoft unified communications can also aid organisations reduce the operating costs of travel, telecom and IT.


Cisco/Jabba Personal Communicator

Cisco Unified Personal Communicator integrates your most frequently used communications applications and services. Easily access Soft Phone, Presence, Instant Messaging (IM), Voicemail, Video, and multi-party conferencing to effectively communicate and collaborate from anywhere.


For more information on Unified Communications please get in touch on 0118 912 1929