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IBM Control Desk 7.6 Foundations

  • Course Code TP351G
  • Duration 2 days

Additional Payment Options

  • GTC 19 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

£1,190.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Course Schedule

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Target Audience

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This course is suitable for all roles, including installers, administrators, and service desk agents.

Course Objectives

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After you complete this course, you can perform the following tasks:

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk

Course Content

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  •  Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Course Prerequisites

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Before taking this course, you should have the following skills:

  • Basic browser navigation skills
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