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Service Integration and Management (SIAM®) Foundation - Including Exam

  • Course Code SIAMF
  • Duration 3 days

Additional Payment Options

  • GTC 22 inc. VAT

    GTC, Global Knowledge Training Credit, please contact Global Knowledge for more details

Public Classroom Price

£1,345.00

excl. VAT

Request Group Training Add to Cart

Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

Request this course in a different delivery format.

Course Overview

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Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 15-17 May, 2024
    • Location: Virtual

    £1,345.00

    • Delivery Format: Virtual Learning
    • Date: 10-12 July, 2024
    • Location: Virtual
    • Language: Dutch

    £1,345.00

    • Delivery Format: Virtual Learning
    • Date: 21-23 August, 2024
    • Location: Virtual

    £1,345.00

    • Delivery Format: Virtual Learning
    • Date: 04-06 September, 2024
    • Location: Virtual

    £1,345.00

    • Delivery Format: Virtual Learning
    • Date: 06-08 November, 2024
    • Location: Virtual
    • Language: Dutch

    £1,345.00

    • Delivery Format: Virtual Learning
    • Date: 17-19 February, 2025
    • Location: Virtual

    £1,345.00

Target Audience

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This course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.

Course Objectives

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After you complete this course you will be able to:

  • Have a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.

Course Content

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1. Introduction to Service Integration and Management

  • What is SIAM?
  • The history of SIAM
  • The purpose of SIAM
  • The scope of SIAM
  • SIAM and the Business Strategy
  • Value to the organization - The SIAM business case

2. SIAM roadmap

  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve

3. SIAM Structures

  • Internally Sourced Service Integrator
  • Externally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead supplier as Service Integrator

4. SIAM and Other Practices

  • IT Service Management
  • Lean
  • COBIT®
  • DevOps®
  • Agile

5. SIAM Roles and Responsibilities

  • Roles and the SIAM roadmap
  • How is a role different in a SIAM Ecosystem?
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • The Service desk in a SIAM ecosystem

6. SIAM Practices

  • People Practices: Managing Cross-functional Teams
  • Process Practices: Integrating Processes across service providers
  • Measurement Practices: Enable and Report on End to End Services
  • Technology Practices: Creating and Tooling Strategy

7. SIAM Cultural Considerations

  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization

8. Challenges and Risks

  • Building the Business Case
  • Level of Control and Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviours
  • Measuring success
  • Trust/Eliminating Micro-Management

Course Prerequisites

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There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.

Test Certification

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Recommended preparation for exam(s):

  • EXIN BCS SIAM® Foundation

Exam voucher is provided with this course, this will have a validity of 12 months. You will need to schedule your exam within this time frame.

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